The Role
The Client Coordinator will manage patient interactions, schedule appointments, handle sales of memberships, and ensure excellent customer service in a healthcare environment.
Summary Generated by Built In
IVitamin is seeking a full time Client Coordinator, one at our South Congress location to join our health & wellness team and work in a fun and exciting environment. Candidate must have excellent communication skills, be reliable, professional, detail-oriented, able to multitask, and sell our monthly membership and products to clients. In this fast paced environment, candidates must be able to provide a high end customer service experience to our guests.
WHO WE ARE At IVitamin, we believe that wellness is a journey defined by its ups and downs, and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it.
Put simply – Feel your best, be your best, live your best life.
Whether you’re a tireless mom, devoted athlete, busy entrepreneur, or a wanderlust traveler – IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness.
Our WHY – At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do. By keeping this mission in focus, we are building a business that truly serves our community's definition of success in wellness and vitality. Join our IVitamin team to help clients feel their best, be their best, and live their best!
Our Infusion Hydration Lounges are boutique medical facilities located in downtown Austin and North Austin, designed for the health-conscious and wellness-driven. We offer a range of IV vitamin hydration therapies and regenerative IVs both in our lounges and through mobile services to clients’ homes or offices. Our clients come to us looking to boost their energy, improve their health, and achieve balance through IV hydration therapy.
The best of the best may seem cliché, but to our team at IVitamin, it is the foundation on which we are built. When it comes to patient safety, quality of care, and client experience, nothing but exceptional is acceptable. These are the core values we use to define quality of work for performance reviews, recognition, growth within the company, and, at times, parting ways with the company. It is our goal and mission that every employee should feel fulfilled, and that the best fit works for both the company and the employee.
Our Core Values:
● Exceptional Safety: Patient safety is our top priority, backed by a medically licensed team and pharmacist Co-Founder overseeing all formulations and services.
● Exceptional Service: Delivering warm, professional care with attention to client comfort and experience.
● Exceptional Wellness: Empowering clients with education and guidance to achieve optimal health and and consistent wellness outcomes.
Primary Responsibilities Include:
- Greets and welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
- Sells our membership plans, packages, and retail products to patients.
- Optimizes patients' satisfaction, treatment time, and treatment room utilization by scheduling appointments in person, by email, or by telephone.
- Checking out on Point of Sale system and managing appointment systems.
- Keeps patient appointments on schedule by notifying staff of patient's arrival; reviewing service delivery compared to schedule; reminding patients and staff of service delays.
- Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Reconciles cash drawer daily.
- Manages the email and phone system to ensure all inquiries are answered.
- Other duties as assigned.
Preferred Education/Experience:
- Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
- Sales experience in a service or retail industry preferred, preferable in a membership-based environment
- Proven track record of meeting sales goals
- Computer skills in Word, Excel, and various software programs
- EMR/POS system experience preferred
- Ability to work autonomously and maintain confidentiality
- Prior receptionist experience desired but not required
Work Environment
This job operates in a health care setting. This role requires regular walking and standing throughout the facility. This role routinely interacts with patients on a daily basis. Physical Demands While performing the duties of this job, the employee will be regularly required to talk and hear. This position requires standing, walking, bending, kneeling, and stooping. The employee must frequently move or lift items weighing over 40 pounds.
Position Type and Expected Hours of Work
This is a full time position in a health care environment. Shifts will be scheduled during hours of operation, allowing for some fluctuation for pre-opening and post-closing functions.
● Sunday: 9:30-6:30 (9 hours)
● Monday: 9:30-6:30 (9 hours)
● Tuesday: 9:30-4:30 (7 hours)
● Wednesday: 9:30-4:30 (7 hours)
●Thursday: 9:30-4:30 (7 hours)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer
- Competitive salary : $20-$22/hr, commensurate with experience.
- Opportunities for professional growth within a rapidly expanding company.
- A dynamic and supportive work environment driven by wellness and community.
- Health Share Membership Plan - Covers Preventative Care
Top Skills
Emr
Excel
Point Of Sale System
Word
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The Company
What We Do
IVitamin is an IV (intravenous) vitamin therapy lounge that features different IV cocktails that are administered by our certified nurses to replenish your body of depleted nutrients. We offer treatments that include remedies for low energy/fatigue, overall wellness, athletic recovery and hangover cures. Our vitamin therapy lounge is an additional augment to people’s wellness regimens and works best if done routinely.
