As a Senior Associate Client Consultant, you will be an integral part of the Canadian merchant services team which collaborates closely with SMB and Middle Market merchant coverage teams to lead product solutioning that meets our clients’ payment acquiring product needs.
Job Responsibilities:
- Be the Go-To Expert: Become a trusted advisor on Chase’s product solutions for Small and Mid-Market Businesses, staying ahead of client needs and industry trends.
- Solve Real Problems: Identify and recommend the best solutions for clients using both current and upcoming products. Present ideas clearly to audiences with different levels of technical knowledge.
- Analyze and Explain: Dive deep into system configurations, break down complex concepts, and offer practical recommendations that make a difference.
Support Growth: Partner with Business Development and Relationship Management teams, providing technical expertise and product insights to help win new business and strengthen client relationships.
- Keep Us Prepared: Maintain and update internal and client facing product support tools in collaboration with our product, commercialization and marketing partners.
- Drive Improvement: Capture the voice of the customer to inform product development, lead ongoing process enhancements, and support knowledge transfers with field teams.
- Travel and Connect: Travel to meet clients and deliver solutions in person, with travel expected about 20% of the time.
- Showcase Innovation: Lead engaging presentations and product demos, highlighting Chase’s cutting-edge technology, product suite, and integrated partner solutions.
Required qualifications, capabilities, and skills:
5+ years’ experience in systems consulting, integration, business analysis, and acquiring payments product knowledge (required).
- Proven track record of working directly with clients and offering consultative solutions.
- Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions.
- Ability to build strong relationships with clients, colleagues, and partners.
- Strong communication and presentation skills and ability to customize RFP responses
- Bilingual – English and French (an asset)
- Proactive and self-motivated, always ready to take on new challenges.
- Strong critical thinking skills to analyze situations and create effective solutions.
- Eager to learn and committed to continuous growth.
- Creative problem-solver who finds innovative ways to overcome obstacles.
- Confident and professional, with executive presence in every client and team interaction.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years experience in systems consulting, integration, business analysis, and acquiring payments product knowledge
- Proven track record of working directly with clients and offering consultative solutions
- Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions
- Ability to build strong relationships with clients, colleagues, and partners
- Strong communication and presentation skills and ability to customize RFP responses
- Bilingual - English and French
- Proactive and self-motivated, always ready to take on new challenges
- Strong critical thinking skills to analyze situations and create effective solutions
- Eager to learn and committed to continuous growth
- Creative problem-solver who finds innovative ways to overcome obstacles
- Confident and professional, with executive presence in every client and team interaction
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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