Vanguard’s Workplace Solutions team is seeking an Incident Response & Crisis Communications Strategist to lead high‑stakes incident and client communications—someone who can bring clarity, control, and confidence in moments of pressure. This role is ideal for a communicator who has navigated crisis or incident management environments and can translate complex, sensitive issues into clear, steady messaging that builds trust. If you thrive in fast-moving situations, exercise strong judgment under stress, and are passionate about delivering client-first communication that reinforces Vanguard’s reputation, this could be a great fit.
The Incident Response & Crisis Communication Strategist leads external client, incident, and crisis communications for complex, high‑risk initiatives supporting Vanguard’s Workplace Solutions division. This role requires sound judgment and a proven ability to translate sensitive, technical issues into clear, timely messaging while partnering closely with cross‑functional stakeholders to align communications with business outcomes. The Strategist is skilled in selecting the right channels, measuring impact, and continuously strengthening engagement with external client audiences.
What you'll be doing
Lead incident management and crisis communications for the Vanguard Workplace Solutions (VWS) division, developing and executing clear, timely messaging for external audiences (plan sponsors, consultants, partners) and internal stakeholders across high‑risk, time‑sensitive events.
Serve as the primary VWS point of contact during crisis and incident related communications: owning point‑in‑time and ongoing coordination, decisioning, and alignment with Corporate Public Relations and Crisis Communications, Business Continuity Management (BCM), and Incident Response Teams (IRT) at both divisional and enterprise levels.
Provides consultation to address external client communication needs for the VWS business. Develops cohesive plans for communicating initiatives and events that are aligned to business outcomes. Assesses and maximizes impact on target external client audiences.
Partners with key stakeholders to ensure needs are addressed, various solutions are identified, and delivery of expectations is within scope and capacity. Leads recurring meetings with key stakeholders to continue to improve effectiveness and operational efficiency.
Responsible for tracking metrics and measuring the effectiveness of external client communication solutions. Identifies trends for future application.
Identifies areas for improvement to enhance the effectiveness of communications and related business objectives.
Participates in special projects and performs other duties as assigned.
Who we're looking for
Experience translating complex client matters into clear communications
Strong organizational skills and attention to detail
Strong portfolio of incident management or crisis communications preferred
Proficient in Word Suite of products, PowerPoint, SharePoint
Qualifications
Minimum five years related work experience.
Undergraduate degree or equivalent combination of training and experience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum five years related work experience
- Undergraduate degree or equivalent combination of training and experience
- Strong portfolio of incident management or crisis communications
- Experience translating complex client matters into clear communications
- Strong organizational skills and attention to detail
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
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