Client Administrator

Competitive salary plus benefits.

ABOUT THE ROLE

This role will be based across Asda House and our Rochdale office.

We have an exciting opportunity for someone to join our team as a Client Administrator. As part of this role, you will be responsible for supporting the relationships with our partner clients, complete regular service performance reviews for the toyou parcel services and be part of a team focusing on growing volumes.

You will analyse our client volumes, performance and adherence to SLAs as well as constantly reviewing how to improve service to our customers. You will support our Activity and Planning processes, along with our forecasting and invoicing processes. There will also be the opportunity to get involved in some exciting new parcel development projects to further improve our customer’s experience.

You will be part of a small team that works cross functionally with numerous stakeholders, from Internal and 3rd party clients, George.com, Service teams, Commercial and Operational teams. This role will be data lead, provides opportunities to develop your analytical skills and stakeholder management, as well as giving lots of exposure across the business and with our key suppliers.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Activity planning and forecasting - liaising with clients and asda teams on up-coming activity

• End of month volume and revenue reconciliation with the commercial teams, including paying invoices accurately and processing claims timely

• Supporting the Service & Operational teams to be reactive to the needs of the Internal business owners or Internal 3rd party clients

• Build on existing relationships to drive future parcel growth

• Regularly review client profitability and support to make data lead decisions

• Monitor service levels delivered to clients and engage with service and operational teams to improve

• Assist with any new development projects

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced  to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves