Client Account Manager

Posted 15 Days Ago
Be an Early Applicant
Toronto, ON
3-5 Years Experience
Social Media • Software
We serve the public conversation. We believe real change starts with conversation.
The Role
The Client Account Manager at X will collaborate with Fortune 500 advertisers on campaign development, optimize advertising programs, resolve campaign issues, manage contracts and renewals, provide product feedback, and mentor new team members.
Summary Generated by Built In

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

  

Location: Toronto (onsite)

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Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

  

X is creating a world-class team of media professionals, and seeking an experienced Account Manager to develop our business with advertisers and their agencies. 

Responsibilities  

  • Collaborating with Fortune 500 advertisers to understand their objectives, recommending best practices, and developing effective campaigns

  • Educate and consult to demonstrate how to use X’s advertising products, best practices, and how to develop effective campaigns.

  • Executing, optimizing, and analyzing advertising programs using internal tools and dashboards. 

  • Resolving campaign issues in a timely and productive manner, and identifying and implementing process improvements

  • Managing contracts and renewals, and assisting our Sales Finance organization with payables and collections

  • Providing feedback to our product and tools teams to help us scale our advertising platform

  • Mentoring new team members as our organization grow

Requirements

  • 3+ years of experience managing digital marketing programs for advertisers or their agencies

  • Demonstrated ability to create, develop, and enhance customer relationships

  • Ability to manage large customer relationships and manage through conflict, driving groups to business decision

  • Proven track record translating marketing objectives into results for advertisers. Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.

  • Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues

  • Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision

  • Must have strong understanding of digital marketplace and understanding of the competitive landscape in which we operate

  • BA / BS degree or equivalent experience

The Company
HQ: San Francisco, CA
1,500 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

We serve the public conversation. We believe real change starts with conversation. That’s why it matters to us that people have a free and safe space to talk. We put people first. Be you, really. That’s how we build trust. Together we’re creating a culture that’s supportive, respectful, and a pretty cool vibe. Sure, we’re not perfect, we’re people. But we’re open and honest about who we are and what we do.

Why Work With Us

Life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

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