U.S. based applicants only
Are you a detail-oriented professional looking to kickstart your career in automotive client operations? DEP is seeking a motivated, experienced full-time Client Account Administrator to join our Digital Retailing team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities.
Position Overview
The Client Account Administrator plays a critical role in ensuring the success of our Digital Retailing team. This position serves as the central point of coordination, managing client onboarding kick-off meetings, facilitating the collection of essential information, and aligning internal departmental resources to maintain the project pipeline and delivery standards.
Key Responsibilities
- Manages dashboard administration, including creating dealer accounts, adding/removing users, and updating tool configuration settings.
- Arranges and conducts client onboarding strategy meetings.
- Oversees the completion of all necessary setup documents.
- Maintains the product order pipeline.
- Reviews and audits active dealer sites.
- Coordinates with support and inventory teams on ticket requests.
Required Skills and Qualifications
- Ability to clearly and confidently discuss company or third-party products/tools.
- Comfortable with making calls and sending emails.
- Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
- Ability to work under pressure and handle multiple projects in different phases.
- Proficiency with Microsoft Office and Google Docs Suite
- Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce
Employee Benefits (after a waiting period):
- Hybrid Schedule
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
- Paid Paternal Leave
Why work with us? Step into the fast lane of innovation with one of the top website providers for dealerships, where we fuel the automotive industry with breakthrough technology and tackle its toughest challenges head-on. Our vibrant team thrives on growth and creativity. Enjoy incredible perks: FIVE medical plan options to fit your needs, paid parental leave, limitless growth opportunities, and work-life balance, all designed to help you reach your full potential.
Please be advised that DEP will never request bank information for equipment. All communications will exclusively come through our recruiting platform and our HR team. We urge you to disregard any unsolicited requests outside of these official channels.
Skills Required
- Ability to clearly discuss company or third-party products/tools
- Comfortable making calls and sending emails
- Highly organized self-starter
- Ability to work under pressure
- Proficiency with Microsoft Office and Google Docs
- Experience with CRM systems
What We Do
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. We assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
