Client Access Coordinator

We’re super into the work we do and the community we’ve built and think you might be, too.

Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines.

Backed by a leading global private equity growth firm, TPG, Q-Centrix will continue to invest heavily in technology (data, software, automation), people, and processes that can accelerate access to high quality structured clinical data at scale and facilitate greater real world data applications.

Job Summary:

Looking for an exciting place to work with talented people? Look no further! We’re a team of smart, entrepreneurial individuals who are 100% focused on helping clinicians improve the quality of patient care. If you’re a highly motivated operational thinker with an interest (not necessarily experience) in healthcare and technology, Q-Centrix might just be the place for you!

The Client Access Coordinator supports our company’s growth by playing a key role in supporting our data abstraction team. Working with our Client Access, Information Systems, and Client Services teams, you will help our hospital partners improve the quality of their patient care.

Essential Functions:

• Partner and build relationships with health system personnel to establish secure electronic access to patient records and other protected health information, thereby enabling our team members to perform remote clinical data abstraction.
• Coordinate with our Project Managers and our remote clinical data abstraction team to complete staff credentialing for new and existing clients.
• Ensure that our team members can access their assigned hospitals’ remote systems by continually assessing their credentials and the clients’ system needs.
• Identify process improvements and propose innovative solutions to create efficiencies and enhance communications.

Required Skills/Abilities:

You’re an energetic and hard-working individual. You’re meticulous in your attention to detail and consider yourself a quick learner. You’re our ideal team member if…

• You thrive in a challenging, dynamic, fast-paced environment.
• You love being a part of a team and are eager to apply your awesome customer service skills to a new role.
• You know your way around basic computer software, including Microsoft Office (Excel, Word, Outlook, etc.) Brownie points if you have experience with Salesforce
• You could win awards for your organizational skills, time management, and problem-solving abilities.
• You pride yourself on your interpersonal and communication skills - both written and verbal
• You have an enviable work ethic

Preferred Education and Experience:

• A Bachelor's degree, though candidates with an Associate's degree and the right experience will be considered
• 1+ years of experience in administrative support in a fast-paced, complex environment

Supervisory Responsibilities: None

Work environment/Physical Demands: Continuous sitting

Travel Requirements: None – Remote Position

Work Authorization:  Legally able to work in the United States without sponsorship

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target hourly rate for this role is $19.23 - 21.63 an hour. An individual’s hourly pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Salary ranges are reviewed, at minimum, annually and all team members are eligible for performance-based salary increases during our organization’s annual review period. The annual bonus payout may be higher or lower than target, dependent on individual and company performance and is considered variable pay.

In addition to our inclusive and innovative working environment and competitive pay, team members enjoy:

• Remote/hybrid flexibility (depending on location) and a generous Flexible Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.