Description
The Opportunity
The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Representative. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared.
Job Responsibilities
- Researches and analyzes life insurance and annuity claims documentation thoroughly to determine pertinent details, including: claim setup, beneficiary determination, follow-ups, review of complex documents (Death Certificates, Claim Forms, Trusts, Estates, POAs, Guardianship, etc.), and accurate processing.
- Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations. Occasionally requires outbound calls to enhance the Customer Experience.
- Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions, state regulations, and department Service Level Agreements.
- Ensures that claim handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
- Maintains detailed files including all claim documents and correspondence.
- Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
- Possesses functional knowledge and skills that are reflective of a fully competent practitioner.
- Performs work under moderate supervision.
- Performs other duties as assigned.
Minimum Qualifications
- Bachelor’s degree or equivalent.
- 2 to 5 years of related experience. Previous collection experience in the insurance industry preferred.
Ideal Qualifications
- Previous claims, or annuity related, experience is preferred
- Self-motivated team player who excels in a collaborative environment
What to Expect
- Focused one-on-one meetings with your manager
- Ongoing opportunities for development and learning
- Working in a fast-paced environment with available flexible work schedules
- A place to grow your career in a culture that inspires, rewards and develops employees
- Small company feel with a focus on meeting customer’s needs today and also well into the future
#LI-MM1
Why Join Us.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..
Top Skills
What We Do
MassMutual Ascend (previously Great American Life)
At MassMutual Ascend, we are committed to going above and beyond – so when it comes to your financial future, the impossible feels possible. As a leading provider of annuities, we see our products as more than just contracts. Our annuities are transparent and easier to understand, so you always know what to expect.
The status quo isn’t a status we ever want. At MassMutual Ascend, we’ll always be in pursuit of better – so you can navigate your future with confidence.
Products issued by MassMutual Ascend Life Insurance Company, a wholly owned subsidiary of Massachusetts Mutual Life Insurance Company (MassMutual). All guarantees subject to the claims-paying ability of MassMutual Ascend.
Registered index-linked annuities underwritten and distributed by MM Ascend Life Investor Services, LLC, member FINRA and an affiliate of MassMutual Ascend Life Insurance Company
