The role and your mission
We are looking for a motivated and detail-oriented individual to join our Claims Advisory team at Marsh. This role is based in Bucharest and has a hybrid working model, with a requirement of working at least three days/week in the office. In this role, you will support the insurance claims process by reviewing documentation, coordinating with clients and insurers, and ensuring claims are handled accurately and efficiently. You will work closely with experienced colleagues, gaining exposure to insurance policies, claims procedures, and clients in the insurance industry.
We will count on you to:
- Review incoming claims notifications and support documentation, ensuring information is complete and accurately recorded within the Marsh and insurer system
- Assist in identifying relevant insurance policies and coverage details, seeking guidance from experienced colleagues when/if needed.
- Communicate proactively with clients, insurers, and internal teams to request information, provide updates, and follow up on outstanding matters.
- Support the handling of claims-related queries and assist with resolving issues or escalating more complex cases.
- Monitor claims progress and help ensure timely follow-up throughout the claims process from start to finish.
- Prepare and maintain accurate claims reports, records, and supporting documentation.
- Assist with tracking claims settlements and payments, ensuring relevant information is properly documented.
- Follow internal procedures and service standards to support efficient claims management and positive client experience.
- Provide support to technical departments regarding insurance policy terms and conditions.
- Coordinate claims inspections, including liaising with appointed surveyors, adjusters, and/or experts.
- Analyze the compensation offer and verify the accuracy of its calculation
What you need to have:
- Strong communication skills and a customer-focused attitude.
- Good organizational skills, attention to detail, and the ability to manage multiple tasks.
- Analytical thinking and a willingness to learn new processes and systems.
- Good knowledge of Microsoft Office applications, particularly Excel and Outlook.
- Ability to work effectively both independently and as part of a team.
- A good command of English, both written and spoken would be a plus
What makes you stand out?
- Previous experience in insurance, claims, or administrative operations. (previous Non-Auto claims handling would be a plus),
- Basic understanding of insurance products, policies, and claims processes.
- Experience communicating with clients or external stakeholders.
- A proactive mindset and an interest in developing a career in the insurance industry.
Why join our team?
- We help you be your best version through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.
- We offer a competitive benefits package designed to support your health, work-life balance, and personal milestones, including medical insurance, life insurance, travel insurance, birthday leave, meal vouchers, and more.
- Possibility to work remotely through a hybrid model, with three days at the office and two days from home/week.
Skills Required
- Strong written and verbal communication skills
- Customer-focused attitude
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks effectively
- Analytical thinking and willingness to learn new processes and systems
- Good knowledge of Microsoft Office, particularly Excel and Outlook
- Ability to work independently and as part of a team
- Previous experience in insurance, claims, or administrative operations
- Previous non-motor claims handling experience
- Basic understanding of insurance products, policies, and claims processes
- Experience communicating with clients or external stakeholders
- Good command of spoken and written English
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
