Claims Services Specialist I - Podiatry & Chiropractic

An exciting opportunity exists to join the ProAssurance family of companies! Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States.This position supports the podiatry and chiropractic segment of our medical professional liability line of business. Preference is for this position to be hybrid, but we may consider a remote work arrangement for candidates not located within a reasonable commuting distance of the specified office locations.
The primary responsibility of the Claims Services Specialist I (CSS) is to provide excellent customer service and administrative assistance to the department while taking on more complex responsibilities and being a resource for their colleagues. By operating independently, demonstrating consistent performance, and building knowledge, the CSS role is able to identify areas of opportunity for the team and recommend solutions.

What you'll do:

45% - Administrative Support:

• Provide telephonic and electronic communication support to internal and external customers.
• Provide administrative support to the Claims Department for processing claims information and data.
• Provide restricted backup coverage for Claims Intake when needed.
• Provide support as needed for Claim Reporters and Associate CSS peers.
• Work with fellow Claims Services Specialists and Manager on complex tasks and projects.

35% - Workflow Management:

• Process tasks from all process workflows to ensure timely completion of assigned activities. Tasks may include but are not limited to adding and maintaining file participants, sending assignment letters, facilitating collection of medical records, entering Expense and Indemnity transactions, and file closings.
• Reconcile monthly data integrity reports.

20% - Vendor Coordination:

• Maintain contact with insureds, defense attorneys, and consultants.
• Work with outside vendors regarding billing and medical records.
• Coordinate with Finance concerning routine invoicing and indemnity payment requests.

What we're looking for:

• Associate degree and minimum of five years administrative or customer service experience, preferably in a medical or legal office; or high school and minimum seven years’ experience in an administrative or customer service capacity.
• Ability to prioritize and execute multiple complex tasks independently.
• Aptitude for developing and maintaining positive relationships with customers and peers.
• Ability to communicate clearly and professionally, both written and verbal.
• Excellent organizational and interpersonal skills.
• Self-motivated with the ability to organize and multi-task.
• Detail oriented, with ability and willingness to meet required turn-around times while still maintaining a solid focus on quality.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows knowledge required.
• Capacity to think critically and analyze needs.
• Ability to maintain composure under demanding and stressful conditions.
• Strong working knowledge of legal and medical terminology.

#LI-Hybrid

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style. 

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. A Talent Acquisition team member may review your application and contact you before the assessment is complete. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range$16.56 - $27.33The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program.