Company: CGIC
Department: Claims Response Centre
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
- Providing exceptional client service to our customers as an industry leader in client engagement.
- Reviewing policy wordings, applying coverages, negotiating and settling service claims.
- Investigating and evaluating relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries.
- Proactively communicating with clients and stakeholders for efficient, timely, and quality resolution of claims.
How you will succeed:
- You are committed to continuous improvement, in order to grow our business of the future and exceed client expectations.
- You execute critical thinking skills to identify problems and are accountable to finding proactive solutions.
- Your strong written and verbal communication skills allow you to clearly convey messages.
- You collaborate with team members to share knowledge to support your peers.
To join our team:
- You are driven to create an exceptional customer experience.
- You thrive in a fast-paced and changing working environment.
- You are comfortable with technology and have excellent computer skills.
- You have experience in insurance or a related client service focused field.
- You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
- Having a post-secondary education in insurance, risk management or a related discipline is an asset.
What you need to know:
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary range $50,280 to $83,800The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Co-operators uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Co-operators’ values. If you choose to opt out of the AI screening, please let our Talent Acquisition Team know when they reach out to you.
Skills Required
- English language proficiency
- French language proficiency
- Experience in insurance or a related client service-focused field
- Desire to work toward the Chartered Insurance Professional designation
- Desire to work toward provincial adjuster licenses
- Post-secondary education in insurance, risk management, or a related discipline
- Successful completion of a background check
What We Do
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
