Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
Position Details:
Industry: Financial Services
Work Location: Hunt Valley, MD
Job Title: Claims Analyst (Level II)
Duration: 6+ months (Strong possibility of extension)
Available Shift/s:
• 11:00 am – 8:00 pm; Saturday, Monday, Tuesday, Thursday, Friday
Job Description:
• Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account.
• Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims.
• Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures.
• Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant.
• May debit or credit customer's accounts, as appropriate.
• May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service.
• Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.
Job Requirements:
• Ideal candidate will have credit card knowledge in a customer service contact center.
Qualifications- MUST HAVE claims and/or customer service (call center environment) experience.
- Knowledge with credit card in a customer service contact center.
- Flexible with the work schedule.
Skills Required
- Claims and/or customer service experience
- Credit card knowledge in a customer service contact center
- Flexible with work schedule
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
