The Role
The Claims Administrator role involves clerical duties, processing pension claims, ensuring compliance with policies, and communicating with stakeholders. Responsibilities include risk assessment and record maintenance.
Summary Generated by Built In
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.- Receiving, reviewing, assessing and calculating pension claims in accordance with requirements.
- Analyzing claim documentations, ensuring completeness and accuracy before processing payments.
- Communicating with internal stakeholders and customers to provide updates on claim statuses and requirements.
- Ensuring all claims adhere to internal policies, regulatory requirements, and industry best practices.
- Assessing potential risks in claims processing, implementing strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent or high-risk claims.
- Preparing and maintaining accurate claim records and reports for management review.
- Recommending and implementing improvements to claims procedures to enhance efficiency and customer satisfaction.
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource SchedulingCompetencies
CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech SavvyEducation
Bachelor of Business Administration (BBA): Finance, EconomicsClosing Date
17 May 2026 , 23:59The Old Mutual Story!
Skills Required
- Bachelor of Business Administration (BBA): Finance, Economics
- Computer Literacy
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The Company
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
