Job Description:
- Manage and monitor daily motor claims processes to ensure compliance with company procedures, Service Level Agreements (SLAs), and internal policies.
- Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements.
- Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.
- Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently.
- Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency.
- Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.
Requirements:
- Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields.
- Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
- Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader.
- Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.
- Ability to work in a target-driven environment with strong analytical and coordination skills.
- Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.
Skills Required
- Bachelor's degree in Engineering, Automotive, Industrial Engineering, or a relevant field
- Professional certification in General Insurance, such as AAAIK or AAIK
- At least 3 years of experience in motor claims
- At least 1 year of experience as a Senior Officer or Team Leader
- Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation
- Strong analytical and coordination skills
- Excellent communication and negotiation skills
What We Do
sunday turns the tedious 15 minutes it takes to pay at a restaurant into a quick, simple experience that takes less than 10 seconds. You scan a QR code, pay, and walk away. In the meantime restaurateurs can focus on what matters for them: cooking incredible food and delivering an amazing guest experience. Founded by Victor Lugger and Tigrane Seydoux, the entrepreneurs and foodies behind Big Mamma, and Christine de Wendel. We are based in Paris, London, Madrid & Atlanta. We recruit food & tech enthusiasts. Our 3 values mean this: Simple - building powerful solutions through intuitive design Trust - transparent and accountable in everything we do Beyond - a collective journey, boldly driven by fearlessness
