GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job DescriptionWe are looking for a Senior Solution/Voice Engineer (Infrastructure) in Dallas, TX. This is a full time direct hire position with a full benefit package.
Roles and Responsibilities:
• Deployment, Integration & Testing of Cisco UC-Voice Infrastructure
• Delivery/Service Assurance systems, VOIP and UC peripherals
• Work closely with Project managers throughout the implementation process
• Work closely with internal and external stakeholders including vendors
• Participate in key projects of client to provide recommendations and guidance for system migrations, service launches and technology initiative Expertly conceptualize, design and configure CUCM, Unity Connection, IM&P and other UC application’s building blocks: Partitions, CSS's, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP , H.323 and SIP, Dial-peers, COR, PRI/T1, SRST, ICT/UC Clusters, Route List, Route Groups, Hunt Groups/List, Translation Patterns, TEHO, CTI RP etc.,etc..
• Expert-Level debugging and troubleshooting on Cisco UC infrastructure.
Minimum 5+ years of related IP telephony implementation experience including many of the following:
• Cisco Unified Communications Manager/Call Manager
• Cisco Unity/Unity Connection
• Cisco Contact Center (UCCX)
• Cisco Unified Meeting Place and Webex
• Cisco Unified Presence
• Cisco Unified Mobility
• Cisco Unified Communications Manager Express
• VM/UC on UCS
• Gateway: H323 / SIP / MGCP and PRI/T1
• Video/Telepresence implementation /DMS
• Solid Routing and Switching Skills
Certification:
• Active CCIE Voice (Lab) certification preferred. May be substituted with equivalent experience and/or CCNP Voice
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 5+ years IP telephony implementation experience
- Design and configuration of Cisco Unified Communications Manager (CUCM)
- Cisco Unity/Unity Connection experience
- Cisco Contact Center (UCCX) experience
- Experience with Cisco Unified Presence (IM&P) and Unified Mobility
- Gateway protocols and configuration: H.323, SIP, MGCP, PRI/T1
- Video/Telepresence implementation and DMS experience
- VM/UC on Cisco UCS experience
- Solid routing and switching skills
- Expert-level debugging and troubleshooting of Cisco UC infrastructure
- Active CCIE Voice (Lab) certification
- CCNP Voice or equivalent experience (acceptable substitute)
What We Do
Business has gone global… and so have we! By providing support services based on industry best practices, GlobalXperts has broken barriers on communications and unleashed a global movement of innovation and success. About GlobalXperts: GlobalXperts is an IT solutions provider whose business focus is professional and managed services for advanced IT infra-structure solutions. Our technical resources range from “Smart Hands” to SMEs (Subject Matter Experts) and are available around-the-clock Globally. Our professional services include full life cycle support and services (plan, architect, design, implementation, migrations, automation, orchestration and operations). They have a deep understanding of Data Center (SDN, SDWAN), Cloud (AWS, Azure, GCP), Security, Collaboration, Contact Center and Enterprise networking technologies that incorporates products from leading equipment manufacturers such as AWS, Azure, Google, Open Stack, Cisco, Microsoft, Arista, Palo Alto, F5, etc. Our customers are companies ranging from small to enterprise level infrastructures and other solutions providers and integrators that deploy internetworking solutions to their SMB and Fortune-500 customers. We offer a full range of managed services to keep your IT solutions performing properly and ensuring that access is maintained to widely dispersed work forces where BYOD is the norm. GlobalXperts' 24X7 NOC staff utilizes several leading network tools such as Service Now, Prognosis, SolarWinds, N-Able, Kaseya, Advent Net and CA Service Desk.
