Shape the future of operational efficiency—and your career—by spearheading our intelligent automation initiatives. Coach and mentor team members, collaborate with stakeholders, design and deliver workflow automation training, and streamline the firm’s processes.
As an Operations Automation Lead, you will lead advanced intelligent automation and business analysis efforts to gather requirements from Operational functions and translate them into process improvements and scalable automation solutions. You will gather information, execute against the automation and digitization strategy, and implement automations that deliver measurable outcomes supporting the Operations function.
Job responsibilities- Lead end-to-end process automation engagements, including requirements gathering, solution architecture, development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligent automation governance.
- Define and manage the operational automation strategy in partnership with key stakeholders, and collaborate with Technology to establish the infrastructure required to support the capability.
- Design and manage intelligent automation solutions that create capacity, reduce risk, and streamline operational processes.
- Coach and mentor less-experienced team members on automation tools, and develop and deliver workflow automation training courses and curriculum as needed.
- Manage and report Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and other metrics with stakeholders to define, track, and demonstrate automation benefits.
- Bring 7+ years of experience delivering intelligent automation and business analysis (or equivalent experience).
- Hold a Bachelor’s degree.
- Demonstrate the ability to gather and analyze complex data and develop accurate conclusions, with strong business understanding and awareness of risk implications.
- Apply strong business and technical expertise and structured problem-solving methodologies to analyze complex operating models, anticipate issues, and use appropriate technology to mitigate risk.
- Leverage advanced knowledge of one or more intelligent automation applications and programming languages.
- Coach and direct less-experienced team members on automation tools.
- Create Tableau dashboards that highlight key metrics and insights to support strategic planning and performance monitoring.
- Use automation tools such as Alteryx, Signavio, and UiPath; Alteryx certification is preferred.
- Program proficiently in SQL and Python; experience with AI models is preferred.
- Hold a Bachelor’s or Master’s degree.
- Exhibit advanced skills across business analysis, solution design, development, testing, and deployment.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years delivering intelligent automation and business analysis (or equivalent experience)
- Bachelor's degree
- Ability to gather and analyze complex data and assess risk implications
- Strong business and technical expertise and structured problem-solving methodologies
- Advanced knowledge of one or more intelligent automation applications and programming languages
- Coach and mentor less-experienced team members on automation tools
- Create Tableau dashboards to highlight key metrics and insights
- Use automation tools such as Alteryx, Signavio, and UiPath
- Alteryx certification
- Proficient programming in SQL and Python
- Experience with AI models
- Advanced skills across business analysis, solution design, development, testing, and deployment
- Master's degree
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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