Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us:This role is perfect for someone early in their career (2–5 years of experience) looking to step into a high-trust, high-exposure position that touches nearly every part of the business. As Chief of Staff, you’ll work directly with the CEO to drive strategic priorities, streamline internal operations, and accelerate decision-making.
You’ll work on a mix of short-term problems and long-term planning—whether it’s shaping a go-to-market play, supporting fundraising prep, coordinating executive alignment, or partnering with marketing to scale our event strategy. You’ll have a front-row seat to how a startup scales, and the opportunity to take on more ownership quickly.
What You’ll Be Doing:Support CEO and Leadership Team
Act as a thought partner and right hand to the CEO—helping triage requests, prioritize initiatives, and prepare for key meetings and decisions.
Create and manage internal documentation, presentations, and reporting that help leadership stay aligned and informed.
Drive Special Projects
Lead high-impact, cross-functional initiatives across GTM, product and operations
Help push initiatives from 0→1 by doing research, building structure, and tracking progress.
Build Operating Rhythm
Support weekly and quarterly planning processes, OKRs, and internal comms cadence.
Help prepare materials and organize meetings for exec syncs, board updates, investor check-ins, and offsites.
Partner on Events and Marketing Strategy
Collaborate with marketing and GTM teams to support conference and event strategy—helping coordinate logistics, track ROI, and ensure executive alignment at high-stakes industry events.
Assist in prepping CEO and senior leadership for speaking engagements and customer-facing opportunities.
Research & Strategy
Analyze market trends, competitive intelligence, and customer feedback to inform product and growth strategy.
Support fundraising efforts and corporate development work with research and diligence.
Have 2–5 years of experience in management consulting, investment banking, venture capital, or at a high-growth startup.
Thrive in fast-paced environments where priorities change quickly and ambiguity is the norm.
Are a structured thinker and strong communicator, comfortable making sense of chaos and driving clarity.
Have a “get it done” attitude—you’re equally comfortable building a financial model, interviewing a customer, or pulling together a board deck.
Are excited by cross-functional work and want broad exposure to marketing, sales, product, and strategy.
Care deeply about impact. You want your work to matter and are excited to help fix a real, nationwide problem.
Willing to travel to assist with Conferences
Make a difference: Help solve a public safety crisis that affects millions of Americans.
Learn fast: Work directly with senior leadership and touch every part of the business.
Build from scratch: Help shape the systems, culture, and strategy of a fast-scaling company.
Work with cutting-edge AI: We’re building real-world automation that makes a difference in people’s lives.
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
BenefitsMedical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
What We Do
Automating non-emergency calls so PSAPs can focus on true emergencies.
Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies.
We don’t replace human dispatchers. We empower them to be more effective by clearing the line of non-emergency calls.
