Chief of Staff - Strategy & Operations

Posted 21 Days Ago
7 Locations
In-Office or Remote
Entry level
Information Technology • Marketing Tech • Mobile • Software
The Role
Acts as the CEO’s right hand, translating company priorities into operating plans, tracking owners and deadlines, analyzing commercial and operational performance, and running leadership rhythms. Owns cross-functional project delivery, process redesign, decision tracking, and executive materials. The role requires strong program management, analytical and financial understanding, influence without authority, structured communication, and independent execution.
Summary Generated by Built In

Company: international A2P SMS aggregator, clients and partners across Europe, CIS, MENA. Team - 50 ppl, high velocity, a lot of change on the table.
Line manager: CEO
Format: Remote
Time zone: Cyprus

The role

This is the CEO's right hand on business. You turn company priorities into plans with owners and deadlines, keep cross-functional work moving, and provide the key numbers, the memory and the track record of what's been decided and done. You will be close to every decision that matters, and you'll be expected to have a view on it.

What you'll own

  • The operating plan. Translate company targets into a tracked plan: target actions, owners, deadlines, follow-ups. At any moment you know where each number stands and how to check it quickly with the team.
  • Key numbers. Go deep into commercial and operational data: margin, volumes, client portfolios, pipeline, cost base. Read it, challenge it, bring the CEO suggestions rather than reports.
  • A leadership board. Build and run one live view of projects and commitments across all functions so nothing gets lost.
  • Company-level rhythms. The weekly and monthly cadence, leadership meetings that end in decisions rather than discussion, and follow-through that doesn't depend on reminders.
  • Process redesign. Commercial flow, quoting, client handovers, escalations across Sales, AM/CSM, Carrier Ops, Finance, Legal and Tech.
  • Cross-functional projects end to end. Problem, solution, delivery, measured effect. May include organizational work: function design, key hires, onboarding.
  • CEO-level materials. Decks, one-pagers, partner and investor materials, negotiation prep.

What we're looking for

  • Strong project and programme management: several parallel tracks driven to closure
  • Analytical depth: comfortable in BI and spreadsheets, reads a P&L, holds the logic behind the numbers rather than the format
  • Ability to reach team and leadership without formal authority
  • Direct, structured written and oral communication
  • Self-starter 
  • Business-fluent English; Russian for internal work will be a plus

Strong advantage

  • Telecom / A2P messaging background (corporate, consulting, PMO or CoS profiles from other industries are also welcome where the analytics and independence are strong)
  • Hands-on with automations: HubSpot, Notion, Power BI, Superset
  • AI as a working tool and a skill — you use it daily and can build agents around real tasks: reporting, follow-ups, data prep, routine coordination

Skills Required

  • Strong project and programme management experience, including driving several parallel tracks to closure
  • Analytical depth and comfort working with BI tools and spreadsheets
  • Ability to read and understand a P&L and the logic behind business numbers
  • Ability to influence teams and leadership without formal authority
  • Direct, structured written and oral communication
  • Self-starter with independent execution ability
  • Business-fluent English
  • Russian for internal work
  • Telecom or A2P messaging background
  • Experience with HubSpot, Notion, Power BI, or Superset automations
  • Daily use of AI and ability to build agents for reporting, follow-ups, data preparation, or coordination
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The Company
HQ: Limassol
Year Founded: 2017

What We Do

Scarpel Telecom is an international telecommunications company specializing in A2P (Application-to-Person) messaging. They provide secure, scalable communication solutions including SMS, WhatsApp, Telegram, RCS, and voice APIs to help businesses connect with customers globally. Founded in 2017 and based in Limassol, Cyprus, the company focuses on enhancing customer engagement, security through OTPs, and operational efficiency for platforms and operators worldwide.

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