Chief of Staff, CTO Office

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role:

This is a rare opportunity to work at the operational heart of Lendable's Engineering organisation, reporting directly to the CTO. You'll create real leverage for senior Technology leadership — improving the quality of analysis, sharpening initiative visibility, and ensuring the CTO's time is focused on what matters most. It's a role that starts as close, high-trust support and grows rapidly into broader ownership of CTO Office operating rhythm and cross-functional coordination.

This role suits an exceptionally capable, analytical, and discreet individual who is early in their career but capable of working and communicating at the most senior levels. You don't need a software engineering background — but you do need to be first-principles thinker. In return, you'll get direct daily exposure to how a profitable, high-growth fintech operates at the top.

Your team's objectives:

• Give the CTO clear, reliable visibility across Engineering initiatives, progress, blockers and risks.

• Ensure the CTO's time and attention are directed to where they have the highest impact.

• Produce executive-quality analysis, reporting and communications with minimal CTO input.

• Drive the Engineering operating rhythm — Quarterly Planning, initiative tracking, and leadership forums.

• Identify and act on opportunities to optimise Engineering costs, supplier value and organisational productivity.

• Accelerate adoption of AI tools and workflows across the CTO Office and Engineering.

How you'll impact those objectives:

• Own first-draft executive materials independently for the CTO, exec team and senior stakeholders.

• Build and maintain initiative trackers across major Technology workstreams; chase updates and escalate material risks or unclear ownership on the CTO's behalf.

• Complete data-driven analysis of organisational, operational, delivery and cost challenges, combining data from multiple sources and presenting findings clearly.

• Coordinate Engineering Quarterly Planning, the leadership agenda, and wider CTO Office operating schedule.

• Analyse Engineering supplier costs, usage and optimisation opportunities; prepare review materials in coordination with Procurement and Finance.

• Apply AI tools to research, synthesis, drafting, workflow automation and data analysis — and build lightweight repeatable workflows that improve pace across the CTO Office.

What do you need to succeed in this role:

• Rigorous data analytics and spreadsheet modelling — you can extract, clean and interpret data from disparate sources and turn it into clear, actionable recommendations.

• Excellent written communication — you produce executive-ready materials independently, and your reports are clear, factual and concise.

• Strong interpersonal and stakeholder skills — you build trust quickly, engage senior leaders without overstepping, and chase inputs without creating friction.

• Advanced, practical adoption of AI tools — you use AI to move faster and work smarter.

• Self-starting and comfortable with ambiguity — you don't need hand-holding, you ask good questions, and you know when to escalate.

• Exceptional discretion — you'll handle confidential information about organisation design, talent, supplier contracts, cost data and executive priorities.

The interview process: We're not corporate so we try our best to get things moving as quickly as possible. For this role we'd expect:

• Screening call with the Talent team

• 45 minute case study with CEO Office

• Interview with the CTO

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies

• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

• Health coverage: support for your physical and mental wellbeing, including private health cover

• Retirement & savings: long-term financial wellbeing through retirement savings plans

• Employee referral programme: earn a competitive bonus when you refer successful new team members

• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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