The Role
Partner with the COO to translate strategy into executable plans, streamline operations, manage cross-functional projects, support HR and recruiting, develop internal communications, produce executive reports and KPIs, identify operational bottlenecks, and represent the company with partners and clients to ensure organizational alignment and scalability.
Summary Generated by Built In
About the Role
Our client is seeking a Chief of Staff to the COO to help drive operational excellence and support the company’s continued growth. This role serves as a key strategic partner to the COO, focused on turning vision into execution by improving operations, communication, and alignment across teams. The ideal candidate will streamline processes, manage cross-functional initiatives, and ensure the organization’s priorities are executed effectively.
Key Responsibilities
- Translate strategic goals into actionable plans and ensure follow-through across teams.
- Serve as a communication bridge between the CEO, COO, leadership, employees, and external partners.
- Support HR and recruiting initiatives, enhancing hiring processes and the employee experience.
- Evaluate and optimize workflows, project tracking, and reporting systems to support scalability.
- Partner with the COO to review priorities, track progress, and align on key initiatives.
- Coordinate recruiting pipelines, candidate assessments, and interviews with HR and hiring teams.
- Develop internal communication strategies to promote transparency and engagement.
- Support employee development programs, including training, mentorship, and performance frameworks.
- Prepare executive briefings, internal reports, and KPI dashboards.
- Anticipate operational challenges, identify bottlenecks, and recommend proactive solutions.
- Represent the company in communications with partners, vendors, and clients.
Qualifications
- Exceptional written, verbal, and interpersonal communication skills.
- Strong strategic and critical thinking ability with cross-functional insight.
- Experience in HR or people operations, including recruiting and employee development.
- Proven operational and project management skills.
- High judgment, discretion, and professionalism in handling confidential information.
- Adaptability in a fast-paced, evolving environment.
- Strong relationship-building and collaboration skills.
- Proficiency with Google Workspace, Microsoft Office Suite, Salesforce, and ATS platforms.
Preferred Education and Experience
- Bachelor’s degree in Business Administration, Communications, Human Resources, Organizational Leadership, or a related field.
- 5–8 years of professional experience, including 2–3 years in a strategic, HR, or operations leadership role (e.g., Chief of Staff, HR Business Partner, Strategy Associate).
- Experience in high-growth or financial services environments preferred.
Skills Required
- Exceptional written, verbal, and interpersonal communication skills
- Strong strategic and critical thinking ability with cross-functional insight
- Experience in HR or people operations, including recruiting and employee development
- Proven operational and project management skills
- High judgment, discretion, and professionalism in handling confidential information
- Adaptability in a fast-paced, evolving environment
- Strong relationship-building and collaboration skills
- Proficiency with Google Workspace, Microsoft Office Suite, Salesforce, and ATS platforms
- Bachelor's degree in Business Administration, Communications, HR, Organizational Leadership, or related field
- 5-8 years of professional experience, including 2-3 years in a strategic, HR, or operations leadership role
- Experience in high-growth or financial services environments
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The Company
