The Role
Serve as the CEO’s strategic and operational partner by preparing executive and board decisions, managing follow-through, and leading company planning rhythms. Own executive meetings, performance reviews, KPI frameworks, dashboards, internal communications, and annual planning. Lead cross-functional strategic initiatives, change management, and accountability across departments. Partner with Finance, Legal, and executive leaders on governance, investor updates, budgets, and company performance.
Summary Generated by Built In
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
The Chief of Staff is the CEO’s strategic and operational partner. You’ll extend the CEO’s reach across the company: shaping priorities, preparing the executive team and board to make decisions, and making sure those decisions turn into owned, tracked action.
You’ll also drive how the company runs: the planning cycle, the meeting cadence, the performance metrics framework and internal communications. This is an individual contributor role on the Executive Leadership Team, reporting to the CEO and working across Product, Engineering, Marketing, Revenue, Customer Success, Finance, People and Legal. You’ll lead through influence, with executive peers and their teams.
Strategic Partnership with the CEO, Executive Team and Board
- Act as the CEO’s primary strategic and operational sounding board, and a trusted thought partner to the executive team.
- Turn operational data, functional updates and market intelligence into concise briefs that speed up decisions.
- Track decisions from executive sessions and board meetings so each has an owner, a date and a follow-up.
- Own the end-to-end prep cycle for quarterly board meetings, and partner with the Chief Financial Officer and Legal on investor updates, committee deliverables and governance reporting.
Operating Rhythm and Performance
- Design and run the company’s operating rhythm: weekly executive meetings, monthly performance reviews, quarterly business reviews, town halls and annual offsites, including the agenda, prep and synthesis for each.
- Partner with Finance on annual and multi-year planning, owning the process and narrative that connects company goals to functional plans and budgets.
- Define the company’s top-level performance metrics, standardize reporting, and build a corporate dashboard as the single source of truth on company health.
- Hold leaders accountable to milestones through regular performance reviews.
- Own the internal comms agenda, from leader-led cascades to town halls, and shape executive messaging for high-stakes announcements.
Cross-Functional Initiatives and Change
- Lead or sponsor the company’s highest-priority, multi-department initiatives.
- Find bottlenecks, dependency risks and communication gaps between functions, and put processes in place to fix them.
- Drive change management for key growth initiatives.
- 5+ years of progressive leadership in Chief of Staff, Business Operations, Corporate Operations or GTM Operations roles at fast-growing B2B technology companies, including working alongside or at the executive level.
- Deep understanding of enterprise SaaS business models, unit economics and how functions depend on each other.
- A track record of partnering directly with a CEO, leading board preparation and aligning executive peers.
- Experience designing planning cycles, meeting cadences and KPI frameworks that outlasted you.
- Comfort with operational models, and the ability to work with Finance to define key model drivers, the KPIs to monitor, and targets.
- Crisp writing, discretion with confidential matters, and the ability to earn trust at every level of the company.
It’s ok if your experience doesn’t check every box! If you check off more than a few, great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
This is a remote role open to candidates who are located in, and authorized to work in, Canada or the United States.
Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: The estimated base salary range for this role is:
- $170,000 - $195,000 - $220,000 CAD for candidates based in Canada
- $181,000 - $206,000 - $231,000 CAD for candidates based in the United States
This range reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers
Skills Required
- 5+ years of progressive leadership in Chief of Staff, Business Operations, Corporate Operations, or GTM Operations roles at fast-growing B2B technology companies
- Experience working alongside or at the executive level
- Deep understanding of enterprise SaaS business models and unit economics
- Track record of partnering directly with a CEO
- Experience leading board preparation
- Experience aligning executive peers
- Experience designing planning cycles, meeting cadences, and KPI frameworks
- Ability to work with Finance to define model drivers, KPIs, and targets
- Crisp writing skills
- Discretion with confidential matters
- Ability to earn trust at every level of the company
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The Company
What We Do
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario. For more information, visit axonify.com.
