Chief Program Officer

Why work at Greenwich House? 

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. 

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org. 

The Opportunity 

The Chief Program Officer (CPO) is a member of the executive leadership team and holds executive accountability for the overall performance, quality, financial sustainability, and strategic direction of all programs operated by Greenwich House and its two affiliates.

Working in close partnership with the Chief Executive Officer, Chief Financial and Operating Officer, and Chief External Affairs Officer, the CPO ensures that programs fulfill the organization's mission, meet contractual and regulatory obligations, use resources responsibly, and deliver meaningful outcomes for the communities they serve.

The CPO directly supervises and develops three vice presidents responsible for the organization's diverse program portfolios. The successful candidate will be a strategic and financially astute leader who develops strong leadership teams, promotes collaboration across programs and administrative functions, and balances high expectations with compassion, flexibility, and respect for the people who do this work.

As a member of the executive team, the CPO shares responsibility for the overall success of Greenwich House and its affiliates. The team operates through mutual trust, respect, transparency, and a shared commitment to the mission. Each executive brings distinct expertise and perspective to organizational decisions. Through open dialogue, thoughtful listening, and constructive debate, the team works together to arrive at the best direction for the organization. When a clear direction does not emerge, the CEO makes the final decision, and the executive team supports the resulting course of action. The CPO is expected to prioritize organizational success over individual departmental interests and model this collaborative approach throughout the organization.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Program Portfolio

Health Services

• Eleven mental health clinics embedded within older adult centers; two counseling centers embedded within Family Justice Centers; and Street Outreach to Health.
• A primary mental health clinic offering behavioral health services and developmental testing.
• A comprehensive outpatient substance use disorder (SUD) program offering treatment for opioid use disorder and other substance use and behavioral addictions, as well as primary care and Hepatitis C services.

Human Services

• Five older adult centers, four in Manhattan and one in Brooklyn.
• Older adult case management, caregiver support and programming, and friendly visiting.
• The Lifelong Skills and Opportunity Center and other community-based human services across the organization and its affiliates.

Youth, Arts, and Education (YEA)

• Three school-based after-school programs and girls' basketball.
• Greenwich House Pottery School, its annex, and membership programs.
• Greenwich House Music School and community-based arts and education programming.

Key Responsibilities

Executive Leadership and Strategy

• Translate organizational strategy into clear programmatic priorities and ensure programs remain aligned with the mission, community needs, and available resources.
• Advise the CEO and executive colleagues on strategic opportunities, emerging risks, program development, and resource allocation.
• Foster collaboration across programs and affiliates, reducing silos and promoting shared ownership of organizational goals.

Leadership Development and Performance

• Coach, mentor, and develop the three vice presidents, strengthening their strategic thinking, financial acumen, decision-making, and leadership effectiveness.
• Establish clear expectations, delegated authority, and accountability while promoting independent judgment, professional growth, and effective succession planning.
• Build a leadership culture grounded in trust, collaboration, constructive feedback, fairness, and compassionate accountability.

Financial Stewardship and Sustainability

• Lead annual program budget development and oversee monthly financial performance, working closely with the Chief Financial and Operating Officer and vice presidents to address variances and ensure program sustainability.
• Ensure program leaders understand and manage their budgets, identify financial risks, and make informed decisions about staffing, service capacity, and expenditures.
• Evaluate the financial feasibility and mission alignment of new initiatives and determine, with appropriate executive colleagues, which government and foundation grant opportunities to pursue.

Program Quality, Compliance, and Risk Management

• Ensure programs meet contractual, regulatory, licensing, funding, and quality standards, supported by effective performance monitoring, outcome measurement, and continuous improvement.
• Oversee program leadership's response to audits, monitoring visits, incidents, identified deficiencies, and corrective action requirements.
• Ensure Health and Behavioral Health leadership works closely with the Organization Compliance Officer and Revenue Cycle Management to align clinical operations, documentation, billing, regulatory compliance, and reimbursement; resolve identified issues; and strengthen the financial sustainability of health services.

Organizational Integration and Administrative Partnership

• Strengthen collaboration between program leadership and central services, including Finance, Human Resources, Facilities, Technology, and Development, fostering mutual understanding of their interdependent roles.
• Identify opportunities for cross-program collaboration, shared resources, and improved organizational effectiveness.
• Promote a fair, equitable, and respectful work environment that balances organizational standards, operational needs, employee well-being, and program responsibilities.

Fund Development and External Representation

• Partner with the Chief External Affairs Officer and development team on grant strategy, individual giving, major gifts, donor cultivation, stewardship, and funding proposals.
• Represent Greenwich House with government officials, funders, community partners, and the public through hearings, public forums, community events, and other engagements.
• Serve as a credible spokesperson on programmatic matters when requested, including occasional media engagement.

Board Engagement and Governance

• Maintain a constructive working relationship with the Board of Trustees and relevant committees, presenting programmatic performance, strategic opportunities, financial considerations, and emerging risks.
• Provide clear, timely information to support informed governance while maintaining appropriate distinctions between board oversight and management responsibilities.

Qualifications and Experience

The successful candidate will bring substantial senior leadership experience in a complex nonprofit, health, human services, education, or similarly mission-driven organization.

• Demonstrated experience leading senior managers across multiple programs or operating units, with a strong record of coaching, developing, and holding leaders accountable.
• Strong financial acumen, including budgeting, financial analysis, revenue management, and program sustainability.
• Experience with government-funded programs, institutional grants, regulatory compliance, quality assurance, and risk management.
• Proven ability to collaborate across programmatic and administrative functions and communicate effectively with boards, funders, government officials, and community stakeholders.
• A leadership style that combines strategic thinking, sound judgment, integrity, humility, empathy, flexibility, and accountability.
• Experience in New York City's nonprofit and publicly funded service environment, particularly health and human services, is highly desirable.

Leadership Approach

Greenwich House seeks an executive who thinks beyond departmental boundaries, develops capable and increasingly independent leaders, and understands that financial sustainability is essential to fulfilling the mission. The successful candidate will value collaboration, welcome diverse perspectives, communicate candidly, and approach difficult decisions with fairness and compassion.

The Chief Program Officer's ultimate responsibility is to ensure that Greenwich House's programs collectively deliver on the organization's mission with quality, integrity, financial responsibility, and a commitment to the people and communities they serve.

Employment Details 

• Location: 623 Broadway, New York, NY 10012
• Schedule: 35 hours/week, Monday - Friday, 9:00 AM - 5:00 PM
• FLSA Classification: Exempt
• Employment Type: Full-Time
• Reports To: Chief Executive Officer
• Union Representation: Non-Union

Salary Range 

The expected base salary for this position is $225,000 - $250,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits 

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. 

Equal Employment Opportunity & Accessibility 

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.