Chief of Business Operations

Description

Position Summary

The Chief of Business Operations is a senior organizational leader responsible for overseeing the day-to-day management of Facilities, Information Technology, and Administrative Services at St. Philip's School & Community Center. This role ensures that physical infrastructure, building systems, campus safety, technology resources, and administrative operations function reliably and efficiently — all in direct support of the school's academic mission and community programming.

Reporting directly to the Integrator (COO-equivalent), the Chief of Business Operations will lead and develop a cross-functional team spanning facilities maintenance, custodial services, IT support, and administrative personnel — building the systems, structures, and culture that enable St. Philip's to operate with excellence.

Job Duties / Key Responsibilities

Facilities Management

· Lead and manage all facilities operations, including maintenance, repair, and custodial services for the school campus and community center.

· Oversee vendor and contractor relationships for building systems, grounds, security, and special projects.

· Develop and implement preventive maintenance schedules to extend the life of physical assets and minimize disruption to school operations.

· Ensure compliance with health, safety, fire, and building codes; manage inspections and certifications.

· Coordinate space utilization, facility rentals, and event setup/teardown in partnership with programming staff.

· Manage capital improvement projects from scoping through completion, including budget oversight and contractor coordination.

· Respond to and resolve facilities emergencies in a timely manner, maintaining a safe environment for students, staff, and visitors

· Strong working knowledge of building systems (HVAC, electrical, plumbing), general IT infrastructure, and administrative operations.

· Ability to work flexible hours, including occasional evenings and weekends, as operational needs require.

Administrative Services

· Oversee the school's technology infrastructure, including networks, hardware, software, and user support systems.

· Manage IT vendor relationships, licensing agreements, and technology procurement in alignment with organizational goals.

· Ensure network reliability, cybersecurity hygiene, and data protection practices are maintained and current.

· Collaborate with academic and administrative staff to identify technology needs and deploy solutions that support operational and instructional goals.

· Oversee helpdesk support, device lifecycle management, and technology onboarding for new staff.

· Evaluate and recommend tools, systems, and platforms (e.g., school information systems, facility management software) to improve organizational effectiveness.

· Support leadership with technology planning, budgeting, and reporting.

Leadership & Cross-Functional Management

· Supervise, coach, and evaluate direct reports across the Facilities, IT, and Administrative Services teams; foster a culture of accountability, service excellence, and continuous improvement.

· Develop and manage the combined departmental budget for all three functional areas; monitor expenditures and identify cost-saving opportunities.

· Produce regular operational reports and dashboards for leadership, including status updates on projects, service levels, and budget performance.

· Collaborate with academic and program leadership to ensure operational functions effectively support the school's mission and strategic goals.

· Participate in organizational planning, safety committees, and cross-functional initiatives as assigned.

· Model and reinforce the mission, values, and culture of St. Philip's School & Community Center.

Requirements

 Education and Experience

• Bachelor’s degree in business administration, Operations Management, Public Administration, or a related field; equivalent experience considered.

• Minimum 7 years of progressive experience in operations, facilities management, or administrative leadership — preferably in an educational, nonprofit, or mission-driven environment.

• Demonstrated experience managing and developing multi-functional teams across two or more operational disciplines.

• Experience managing vendor contracts, service agreements, procurement processes, and multi-project workloads simultaneously.

• Excellent organizational, written, and verbal communication skills; ability to engage effectively with students, families, staff, and external partners.

• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint) and relevant operations management software.