CHESS User Relationships, Stakeholder Engagement Manager

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Your Team

The Stakeholder Engagement team is responsible for managing ASX's relationships with customers, software providers, industry bodies and governance participants across Securities & Payments. The team delivers stakeholder engagement strategies, facilitates industry governance forums, supports market consultation activities, coordinates industry readiness programs and leads stakeholder communications associated with strategic initiatives and operational incidents. The team acts as a trusted partner to both industry stakeholders and internal business units, ensuring stakeholder perspectives are incorporated into decision-making and that market participants receive timely, transparent and effective communications.

Your responsibilities

• Execute stakeholder engagement activities in accordance with approved stakeholder strategies, priorities and plans.

• Manage day-to-day relationships with assigned customers, software providers, industry bodies and other stakeholders.

• Act as a primary point of contact for allocated stakeholders and coordinate responses across ASX teams.

• Identify, monitor and escalate stakeholder risks, issues, concerns and feedback as appropriate.

• Coordinate stakeholder participation in governance forums, consultation activities and working groups.

• Prepare and maintain agendas, papers, presentations, records, action logs and engagement reporting.

• Deliver stakeholder engagement activities supporting industry readiness, adoption and change initiatives.

• Draft, coordinate and distribute stakeholder communications, briefing materials and engagement artefacts.

• Support stakeholder communication and coordination activities during operational incidents and business disruptions.

• Contribute stakeholder insights, market intelligence and improvement opportunities to support business objectives.

Your experience and qualifications

Must have

• Tertiary qualification in Commerce, Economics, Finance, Business, Law, Communications or 5+ years in a related discipline.

• Exposure to stakeholder engagement, customer relationship management or industry affairs functions.

• Ability to engage and influence senior executives and external stakeholders.

• Exceptional written, verbal and presentation communication skills.

• Some commercial judgement, strategic thinking and problem-solving capability.

Nice to have

• Experience leading industry consultation and governance forums.

• Experience managing communications during major incidents, crises or operational events.

• Knowledge of change management, transformation delivery and industry readiness programs.

• Understanding of CHESS and post-trade market operations.

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.