At ThirdChannel ECommerce, we are looking for remote chat representatives to assist customers and provide an exceptional shopping experience on pyramydair.com. We believe in the power of human connections to provide premium service to online customers mirroring an in-store experience. No bots. Just real, honest people sharing their passion and expertise.
RESPONSIBILITIES AND DUTIES
- Be brand passionate - share your love and expertise for the game and brand!
- Use Pyramyd Air equipment.
- Familiarity with the Pyramyd Air site and any related media/searches.
- Ability to compare and analyze any competitor products.
- Comfortable showing empathy to customers in stressful situations.
SKILLS AND QUALIFICATIONS
- Experience with different types of air rifles, pistols, pellet guns, and more.
- Knowledge of the top brands and safety protocols.
- Passionate about getting customers into the right product for their needs.
- Ability to explain concepts at customer’s knowledge level.
- Able to type at least 35 wpm, with a strong ability to communicate clearly in text form.
“Pyramyd Air’s mission is to help all of our customers rediscover the outdoors through delivery of stellar products, knowledge and service, ensuring safety and guaranteeing limitless enjoyment. Their No. 1 goal is to make sure YOU have the right product for YOUR needs.”
COMPENSATION AND PERKS
- This is a 1099 Independent Contractor position.
- First to know! - Insider information from your brand about the latest products & events.
- Shopper interactions are paid out weekly on a per chat basis of $1.50 per chat for committed hours and $1.00 per chat for free skate time (approx. $10-17 per
project hour). - Immediate start upon completion of onboarding.
- Remote position from anywhere (as long as there is stable/reliable internet connection).
TECHNOLOGY DETAILS
- A desktop or laptop w/ Chrome browser (tablets and other mobile devices are not
compatible at this time). - Stable internet connection (we suggest at least a consistent 10mbps).
- Reliable sound output (this can either be through built in computer speakers or third-
party speakers or headsets).
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What We Do
ThirdChannel provides the ONLY in-store and online retail technology solution driven by passionate brand experts. Equipping skilled, passionate brand reps with powerful cloud-based technology allows them to make intelligent sales optimizations in both e-commerce and in-store environments. With a unified approach to retail execution, combining people and technology, you are well on your way to creating a genuine competitive advantage.
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