Chase Home Lending - Head of Specialty - Managing Director

Job Description
As a leader, you will collaborate with Field teams, Home Lending partners, and One Chase partners to influence and provide feedback on sales optimization strategies, product initiatives, and transformation efforts. You will participate in solution design and manage a team of 250-500 geographically aligned originators and support staff. This includes:

• A contact center team supporting Chase Digital.
• A contact center team supporting Chase Relocation and Affinity programs
• A proactive outreach team
• Oversight of functions supporting our relocation business, unassigned branch referrals/marketing leads, and HLA loan origination activity.

Job Responsibilities:

• Achieve volume/unit targets through bank referrals, HLA self-sourced volume, Chase Marketing-driven volume, and Realtor referrals.
• Enhance HLA productivity.
• Expand new mortgage, deposit, and investment business through relocation services with new and existing client relationships.
• Drive Net New Money and Relationship Pricing Program goals and objectives
• Deepen mortgage business and deposit/investment opportunities with net new money by collaborating with branch partners in the virtual coverage model.
• Ensure REC execution aligns with Home Lending goals, coordinating with the Home Lending Core team.
• Deliver LMI volume and address fair lending risk issues market by market within the division.

Required Qualifications, Capabilities, and Skills:

• Strong leadership experience managing teams of 200+ across multiple geographies, contact centers, and distribution channels.
• Expertise in diversity and inclusion, with experience in recruiting, retaining, and developing individuals from diverse backgrounds.
• Exceptional judgment and decision-making skills, with a proactive approach to managing change in a fast-paced environment. Proven change leadership at scale.
• Ability to manage teams to consistently meet/exceed business targets through data-driven approaches across multiple mortgage business cycles.
• Strong collaborative skills, with the ability to develop relationships within a highly matrixed environment.
• Experience working across a large global organization with multiple stakeholders.
• Proven business development experience in a wholesaler-type or relocation client model.
• Strong mortgage background, with expertise in deal structure, pricing, and price exception management.
• Curiosity and creative problem-solving skills.
• P&L management experience.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.