Description
Makers Air is seeking a motivated, sales driven, detail-oriented Charter Sales Specialist to join our team in Fort Lauderdale Executive Airport. This role combines charter sales, booking coordination, and personalized guest service to create a seamless, VIP-level experience from the initial inquiry through departure.
The ideal candidate is organized, relationship-focused, and comfortable managing multiple details in a fast-paced aviation environment.
Employment Type: Full-time
Location: Onsite – Fort Lauderdale Executive Airport (FXE)
Benefits: Medical, dental, vision, life insurance, short- and long-term disability, 401(k) with company match, paid time off, and more after 60 days.
What You’ll Do:
- Evaluate charter inquiries and provide accurate quotes, referring clients to scheduled flights when applicable.
- Guide clients through the booking process, collecting necessary information to select the appropriate aircraft.
- Follow operational protocols to ensure smooth booking and execution of services.
- Create and distribute custom itineraries and arrange ground transportation, catering, and special requests.
- Greet guests upon arrival and at Customs and ensure the passenger lounge is well-maintained and stocked.
- Address guest inquiries, issues, and complaints promptly, ensuring a VIP-level experience.
- Collect deposits and balances, maintaining accurate financial records.
- Coordinate with pilots, freight, valet, and hotel partners to fulfill special requests and elevate the guest experience.
- Generate 5 sales leads per month and quote/book day trips while cultivating relationships with hotel partners.
- Collaborate with the marketing team to create reports, execute strategic campaigns, and support BIT brand growth.
- Perform other related duties as needed.
Requirements
What Youl'l need:
- High school diploma or bachelor’s degree in business, Hospitality, Aviation, or a related field (preferred)
- 2+ years of experience in sales, charter operations, hospitality, customer service, or the travel industry.
- Familiarity with private aviation or tourism industries is an advantage.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and a proactive approach to problem-solving.
- Proficiency in relevant software (e.g., booking systems, CRM, and Microsoft Office).
Physical Demands:
- Ability to lift up to 20 pounds.
- Ability to stand, walk, and bend for extended periods of time.
- Ability to work in a warehouse environment with varying temperatures.
Skills Required
- High school diploma or bachelor's degree in Business, Hospitality, Aviation, or a related field
- 2+ years of experience in charter operations, customer service, or the travel industry
- Familiarity with private aviation or tourism industries
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Attention to detail and a proactive approach to problem-solving
- Proficiency in relevant software (booking systems, CRM, Microsoft Office)
- Ability to lift up to 20 pounds
- Ability to stand, walk, and bend for extended periods of time
- Ability to work in a warehouse environment with varying temperatures
What We Do
Nealco Air Charter Services, Inc., doing business as Makers Air, is an aviation company providing on-demand air transportation and charter services. The company operates aircraft for travel, including routes between Florida and the Bahamas, focusing on delivering seamless booking and flight experiences for its customers.
