The Role
Manage yacht charter leads through prompt communication, follow-ups, and multiple sales platforms. Support clients with accurate booking submissions, pricing, availability, and contract terms. Research yachts and itineraries, maintain calendars and KPIs, collaborate with the sales team, attend meetings and industry events, and contribute to sales and marketing improvements. Monitor industry trends, benchmark competitors, and provide insights based on guest preferences.
Summary Generated by Built In
This is a remote position.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Lead Management
▪ Able to handle numerous new leads per week with prompt, professional, and warm communication.
▪ Provide timely follow-ups to active leads as well as long-term follow-ups to cold or dormant leads.
▪ Keep all lead communication platforms (Z-Dialer, ManyChat, ChatBot, WhatsApp, all email inboxes,
etc.) open and active for swift lead response.
▪ Adhere to and produce according to KPIs set by management.
Sales & Client Service
▪ Prioritize the best interests of guests, crew, owners, and the company when making booking
decisions.
▪ Treat every inquiry with care, regardless of budget, timeline, or initial presentation.
▪ Double-check all booking submissions for accuracy, including pricing, date availability, and contract
terms.
Team Collaboration
▪ Attend and contribute to weekly team meetings and any monthly trainings or seasonal boat shows,
as needed.
▪ Communicate clearly and professionally with team members and management.
▪ Be a team player: support fair lead distribution, provide help to others when needed, and stagger
time-off requests within the team for full coverage.
▪ Offer constructive feedback and ideas to improve workflows, tools, and systems.
Process & Calendar Management
▪ Use a personal calendar to stay on top of deadlines, meetings, and lead follow-ups.
▪ Conduct independent research on yachts, itineraries, and client questions before escalating issues
to management.
▪ Actively participate in developing and refining sales strategies and marketing efforts.
Industry Engagement
▪ Keep a pulse on industry trends by following competitive websites, newsletters, and groups such
as BVI Crew Charter Chat.
▪ Provide insights and new marketing ideas based on industry movements and guest preferences.
▪ Continually assess and benchmark all programs and practices to comparable companies,
industries
and markets.
Requirements
▪ 2+ years of progressive experience in Sales: maritime, hospitality, or luxury travel sectors preferred.
▪ Understands own behavioral style and how to adapt selling style to others’ behaviors.
▪ Strong analytical, organizational, and problem-solving abilities.
▪ Excellent written and verbal communication skills.
▪ Working knowledge of yacht operations, maintenance, or marine logistics preferred.
▪ Comfortable in a fast-paced, dynamic environment.
▪ Proficiency with Google mail, Zoho, Microsoft Office, Word, Excel, Z-Dialer, ManyChat, SalesIQ
ChatBot, WhatsApp.
▪ Familiarity with US and British Virgin Islands - local knowledge and govt regulations
▪ US Work Authorization required.
Skills Required
- 2+ years of progressive sales experience
- Experience in maritime, hospitality, or luxury travel sectors
- Ability to adapt selling style to different behavioral styles
- Strong analytical, organizational, and problem-solving abilities
- Excellent written and verbal communication skills
- Working knowledge of yacht operations, maintenance, or marine logistics
- Comfort working in a fast-paced, dynamic environment
- Proficiency with Gmail, Zoho, Microsoft Office, Word, Excel, Z-Dialer, ManyChat, SalesIQ ChatBot, and WhatsApp
- Familiarity with the US and British Virgin Islands, including local knowledge and government regulations
- US work authorization
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The Company
What We Do
Paradise Yacht Management is a leading crewed yacht management company based in the U.S. Virgin Islands, specializing in chartering and providing comprehensive management solutions for yacht owners.
