ABOUT AERO
By reimagining premium travel from the ground up, Aero offers a radically enhanced air travel experience – focusing on exclusivity, design, convenience, and personalized service. Aero integrates scheduled flights, charter flights, and aircraft management services under a single premium brand and digital-first platform, delivering a seamless end-to-end experience that neither traditional airlines nor private jet companies have achieved.
At Aero, we are on this journey together. We turn off the lights, spend carefully, and welcome everyone like guests in our own home. We share ideas big and small to make Aero better. We take pride in a job well done and in the company that we are building together. Aero is ours.
ABOUT THIS ROLE
Aero is looking for a Charter Experience Coordinator to join the team! As a member of our Charter Team, reporting to our Charter Sales and Support Manager, you will be responsible for managing the day-to-day logistics of Aero’s private charter operations. In this role, you will liaise with the Directors of Charters, sales team, Aero crew members, charter brokers, vendors, Aero’s Operations Control Center (OCC) and - most importantly - with our guests. By building strong relationships with Aero’s charter guests, you will understand their needs and ensure that we deliver an elevated experience.
RESPONSIBILITIES
Serve as the primary point of contact for charter guests and charter brokers, ensuring seamless communication throughout the lifecycle of each trip.
Review and coordinate incoming charter requests, supporting the vetting and execution of charter operations.
Coordinate all pre-flight logistics, including trip briefings, catering, aircraft stocking, ground handling, fueling, servicing, and aircraft presentation.
Ensure all trip documentation is received, distributed to appropriate crew members, and maintained in accordance with company procedures.
Collaborate closely with Flight Attendants to communicate guest preferences, special requests, catering details, and onboard inventory needs.
Monitor charter operations to proactively identify potential issues, communicate updates, and escalate concerns to leadership as appropriate.
Partner with the Operations Control Center (OCC), Ground Operations, Flight Operations, and third-party vendors to ensure flights operate safely, efficiently, and on schedule.
Coordinate with Fixed Base Operators (FBOs), handling agents, catering providers, and other service partners to deliver a premium guest experience.
Verify crew duty and flight time compliance with applicable regulations and company policies.
Maintain accurate operational records, guest preferences, and trip documentation.
Identify opportunities to improve charter operational processes, workflows, and service standards.
Support additional operational initiatives and special projects as assigned.
JOB REQUIREMENTS
Bachelor's degree or equivalent work experience in aviation, hospitality, luxury travel, logistics, or a related field.
2–5 years of experience in aviation operations, charter operations, customer service, hospitality, travel coordination, or a similar fast-paced operational environment.
Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
Strong attention to detail and commitment to accuracy when coordinating flight logistics, documentation, and guest requests.
Excellent verbal and written communication skills with the ability to build relationships with guests, brokers, vendors, and internal stakeholders.
Proven ability to deliver high-touch, premium customer service while maintaining professionalism and discretion.
Comfortable working cross-functionally with flight operations, ground operations, catering vendors, Fixed Base Operators (FBOs) and external partners.
Knowledge of flight planning, trip support, or aircraft dispatch processes.
Ability to identify operational issues proactively and escalate appropriately while maintaining a calm, solutions-oriented approach.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience using operational, scheduling, or CRM systems.
Ability to work in a dynamic environment where priorities can shift quickly and flexibility is essential.
Ability to maintain confidentiality when handling guest information and sensitive operational details.
This is a full-time, hybrid position, requiring regular presence at Aero's office and operational facilities to support day-to-day charter operations.
Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional late nights, based on operational and guest needs.
Ability and willingness to travel as needed to support charter operations, guest experience initiatives, and other business needs.
Passion for delivering exceptional guest experiences in a premium service environment.
BENEFITS & PAY
Pay Range: $75,000-$90,000 - exact compensation may vary based on skills, experience, and location
Time Off: accrued vacation, sick, bereavement, and holiday
Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA
Skills Required
- Bachelor's degree or equivalent work experience in aviation, hospitality, luxury travel, logistics, or a related field
- 2-5 years of experience in aviation operations, charter operations, customer service, hospitality, travel coordination, or a similar fast-paced operational environment
- Exceptional organizational and time management skills
- Strong attention to detail and commitment to accuracy
- Excellent verbal and written communication skills
- Ability to deliver high-touch, premium customer service with professionalism and discretion
- Ability to work cross-functionally with flight operations, ground operations, catering vendors, Fixed Base Operators, and external partners
- Knowledge of flight planning, trip support, or aircraft dispatch processes
- Ability to identify operational issues proactively and escalate appropriately
- Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
- Experience using operational, scheduling, or CRM systems
- Ability to work in a dynamic environment with shifting priorities
- Ability to maintain confidentiality when handling guest information and sensitive operational details
- Availability for a full-time hybrid position with regular presence at office and operational facilities
- Ability to work flexible schedules, including evenings, weekends, holidays, and occasional late nights
- Ability and willingness to travel as needed
- Passion for delivering exceptional guest experiences in a premium service environment
What We Do
Aero, a next generation air travel company, is building a seamless way to travel to the best leisure destinations in the world. We have a vision of ushering in a new golden age of air travel. Flying should be a magical experience - not just getting from A to B. We see it as an experience to be savored and shared. #goaero
