Chargeback Manager - Barcelona

Please note that this opportunity requires relocation to our Barcelona office.

Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.

By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.

As our Chargeback Manager, you'll be the person who designs and establishes our new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity.

Here's what your day-to-day will look like:

• Lead dispute and chargeback handling – Design and implement the full lifecycle: from intake and investigation to evidence compilation, response drafting, and escalation.

• Analyze trends – Perform deep‑dive analysis to spot root causes, emerging patterns, and process gaps, translating insights into prevention actions.

• Optimize processes – Standardize workflows, SLAs, and quality checks to increase win rates and reduce manual effort.

• Ensure compliance – Stay current with EU regulations and industry best practices related to chargebacks and consumer protection.

• Cross‑functional collaboration – Partner with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream.

• Enablement & training – Create playbooks and training materials to upskill internal teams on dispute handling and prevention.

• Tools & reporting – Refine internal tools and reporting to monitor performance, quality, and risk metrics.

We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?

• Industry expertise – You have 5+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services.

• Dispute mastery – Proven understanding of dispute categories, evidencing standards, and resolution pathways across various payment rails.

• Regulatory knowledge – A strong command of EU regulations and consumer protection standards.

• Data-driven mindset – Advanced analytical skills with the ability to interpret complex data and drive informed decision-making.

• Operational excellence – High attention to detail and the ability to solve problems independently in a fast-paced environment.

• Platform proficiency – Hands-on experience using operational platforms, CRM tools, and case management systems.

We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout:

• ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)

• 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries)

• ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply)

• 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours)

• 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness)

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here.

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