What You'll Do
- Analyze disputes and chargeback flows to decide the right action
- Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
- Build and review representment/defense cases — clear, well-documented, win-oriented
- Dig into data to find patterns, fraud signals, and process gaps worth fixing
- Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
- Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)
What we need from you
- Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
- Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineer
- Strong analytical thinking and curiosity (“why did this happen?” is your default mode)
- Problem-solver mindset + strong desire to learn (new stuff daily)
- Attention to detail + ability to prioritize a busy queue
- Great writing for case summaries, dispute defenses, and Slack updates
- Clear communication in threads/huddles/DMs
- Ownership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.
- High integrity and discretion with sensitive financial data
Skills Required
- Comfortable using LLMs/AI tools and curious about agent frameworks (LangChain, Mastra)
- Some coding/scripting comfort (reading code, SQL, light automation)
- Strong analytical thinking and curiosity
- Problem-solver mindset and strong desire to learn
- Attention to detail and ability to prioritize a busy queue
- Great writing for case summaries, dispute defenses, and Slack updates
- Clear communication in threads, huddles, and DMs
- Ownership mindset — identify issues, propose improvements, and drive decisions
- High integrity and discretion with sensitive financial data
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
