See yourself in our team
At the heart of the Chief Operations Office (COO), we’re reimagining how we serve customers in operations through the power of transformative AI solutions.
As a Chapter Lead you’ll balance hands-on technical contribution with people leadership guiding and growing a team of data scientists while working in cross-functional squads with engineers and other experts to design and deliver innovative, responsible AI solutions. You’ll stay at the forefront of emerging technologies, fostering a culture of curiosity, inclusion, and continuous learning, and translating complex ideas into high-impact outcomes for customers and colleagues.
If you’re passionate about shaping the future of AI while helping others thrive, we’d love you to lead with us.
Key Responsibilities
Lead AI Innovation
Drive the design, construction and deployment of a range of AI projects
Accelerate adoption of advanced AI capabilities
Expand Data & AI Impact Across the Bank
Identify high‑value AI use cases and champion the integration of Data Science methods across processes
Ensure models follow best-practice engineering, governance, and deployment standards
Drive Continuous Improvement & Business Value through AI
Partner closely with operations teams to understand challenges and apply transformative AI capabilities
Drive redevelopment, optimisation and monitoring of AI models to support strategic business outcomes
We’re interested in hearing from people with the following skills.
Technical Leadership:
Demonstrated capability in driving outcomes that are reusable and can be leveraged across the group
Demonstrated intellectual curiosity with a passion for experimenting and exploring emerging technologies.
Technical Expertise:
NLP & LLM: Hands-on experience applying NLP and Generative AI to unstructured text data, including customer complaints, documents and transcripts.
Machine Learning: Strong grounding in classical machine learning and deep learning, with the ability to select appropriate techniques from simpler models to more complex approaches based on problem context, constraints, and impact.
Generative AI: Hands-on experience designing, building, and deploying Generative AI solutions, including RAG and agentic systems, with a pragmatic understanding of their limitations, risks, and costs.
Statistical Expertise: Experience defining fit-for-purpose evaluation metrics, guiding experimentation, and applying sound statistical judgement to technical decision-making across the AI lifecycle.
Production AI & MLOps: Proven ability to take models from prototype to production, including version control, CI/CD practices, containerisation, deployment, monitoring, and ongoing iteration.
Data Engineering & Architecture: Working knowledge of data pipelines and integration patterns, and experience collaborating on scalable, reliable data and AI architectures.
Technical Leadership & Delivery: Ability to lead and mentor teams while remaining hands-on, balancing curiosity and continuous learning with a strong focus on delivery, value creation, and real-world impact.
Working with us:
At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Proven experience leading and mentoring data science teams while remaining hands-on
- Experience designing and delivering AI solutions using structured and unstructured data, strong NLP background
- Strong grounding in classical machine learning and deep learning with ability to select appropriate techniques
- Hands-on experience designing, building, and deploying Generative AI solutions, including RAG and agentic systems
- Statistical expertise: defining evaluation metrics, experimentation, and applying sound statistical judgement
- Proven ability to take models from prototype to production (version control, CI/CD, containerisation, deployment, monitoring)
- Working knowledge of data pipelines and scalable data/AI architectures
- Experience designing or deploying AI solutions on cloud platforms such as AWS or Azure
- Demonstrated capability delivering reusable outcomes and driving adoption of advanced AI capabilities
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
-
Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
-
Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
-
Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
