Innovation Starts With You.
Channel Renewals Specialist – APAC (Japanese).
Full time - Permanent Position
APAC Region - Malaysia
Job Role:
The Channel Renewal Specialist will serve as the primary point of contact between the client and its partners, focused on building strong relationships and driving engagement within the product ecosystem. Your role is to guide partners through the renewal process by providing proactive support and using predictive analytics to identify new opportunities.
Responsibilities:
- To provide proactive support to our client’s partners. Support will include multiple categories ranging from assisting a partner in reviewing upcoming renewal opportunities to coaching and supporting them on the renewal process (detailed training will be provided).
- To provide administrative functions and reporting activities as required. These include tracking and reporting renewal progress, recording partner renewal activities accomplished, reporting on key positive accomplishments, and documenting issues with recommendations.
- To provide clear direction for our client’s partners to accomplish certain tasks. These include identifying upcoming renewals, certifying renewal completion, entering partners’ renewals in our client’s portal, utilizing the client’s predictive analytics for upcoming opportunities, developing action item lists for follow-up, tracking the status of partners’ progress against the action item lists, and documenting the status of each partner.
Qualifications:
- Two (2) years of experience, preferably in a sales or renewals position.
- Japanese Business Language Certificate (Mandatory).
- The ability to clearly communicate on the telephone in English and Japanese and demonstrate excellent writing/communication skills in both languages.
- Full availability to support operations during APAC business hours (Philippine Standard Time).
- Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
- Accurate and efficient data entry skills.
- Proficient in MS Office, specifically Word and professional email platforms.
- Dedicated to maintaining the highest standards of customer satisfaction while engaging and enabling strategic partners.
- Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
- Proven ability to think strategically, identify long-term goals, and implement effective solutions.
- Prior experience with Salesforce CRM is a desirable asset.
- Previous exposure to the IT industry is a plus.
About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
Skills Required
- Two years of experience, preferably in a sales or renewals position
- Japanese Business Language Certificate
- Clear telephone communication in English and Japanese
- Excellent written and verbal communication skills in English and Japanese
- Full availability during APAC business hours, including Philippine Standard Time
- Proficiency with Google Workspace, including Gmail, Docs, and Sheets
- Accurate and efficient data-entry skills
- Proficiency with Microsoft Office, specifically Word, and professional email platforms
- Commitment to maintaining high customer-satisfaction standards while engaging strategic partners
- Ability to cultivate productive relationships with partners, sales organizations, and leadership teams
- Strategic thinking, long-term goal identification, and effective solution implementation
- Prior experience with Salesforce CRM
- Previous exposure to the IT industry
What We Do
Transformation isn’t a buzzword — it’s our blueprint. CGS Immersive helps forward-thinking companies reimagine workforce learning as a true growth engine. We combine strategy, immersive technology, and tailored content to drive performance from onboarding to leadership. -Your goals, our roadmap: We build solutions aligned to business outcomes—compliance, culture, upskilling, customer experience ,and more. Every engagement is co-created for real impact—moving teams beyond memorization to mastery and real behavior change. -Roleplay, practice, and readiness: Our Cicero platform integrates lifelike, unscripted roleplay, 24/7 AI coaching, adaptive assessments, mixed reality, and kiosk experiences. Teams sharpen skills for every challenge, from sales to compliance interviews to high-stakes field scenarios, with instant, actionable feedback. -Tech that powers real work: With TeamworkAR, learning is truly on the job—digital twins, step-by-step immersive instructions, collaboration tools, and contextual expertise make growth continuous and trackable, right in the flow of work. -Proof, not promises: Our clients achieve 53% faster onboarding, an average of $5M+ in annual savings, 15–17% sales uplift, and up to a 94% boost in employee confidence. Dashboards show measurable gains in engagement, retention, compliance, and KPIs that matter at every level. -Trust, insights, and security: Enterprise-grade security, seamless analytics, and deep integration come standard—giving leaders real-time visibility from the frontline to the executive team. Trusted by industry leaders like Microsoft, Medtronic, McDonald’s, Maersk, and more, CGS Immersive are the architects for learning’s next chapter. If you’re building for tomorrow — let’s get to work. www.cgsimmersive.com
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