The Role
Manage Zuper’s technology, solution, and reseller partner ecosystem from recruitment through onboarding, enablement, growth, and expansion. Develop joint business plans, QBRs, partner enablement programs, integrations, co-selling initiatives, marketing campaigns, and partner-led revenue strategies. Track partner pipeline, adoption, certifications, customer acquisition, and revenue metrics while collaborating cross-functionally with Sales, Product, Marketing, Engineering, and Customer Success.
Summary Generated by Built In
Partner Manager
Location: Chennai
Role Overview
We're looking for a Partner Manager to build, manage, and grow Zuper's ecosystem of technology, solution, and reseller partners. In this role, you'll own partner relationships from recruitment and onboarding through enablement and growth, ensuring partners are engaged, equipped, and driving measurable business outcomes.
You'll work cross-functionally with Sales, Product, Marketing, Customer Success, and Engineering to develop joint go-to-market strategies, launch integrations, and accelerate partner-led revenue.
What You'll Do
Build and grow strategic partnerships
- Own partner relationships across the entire lifecycle—from recruitment and onboarding to growth and expansion.
- Develop joint business plans, execute quarterly business reviews (QBRs), and identify opportunities to strengthen strategic partnerships.
- Build trusted relationships with executive, business, and technical stakeholders across partner organizations.
- Identify and recruit new technology, solution, and reseller partners aligned with Zuper's growth strategy.
Drive partner enablement
- Lead partner onboarding, enablement, and certification programs to ensure partner success.
- Equip partners with the knowledge, training, and resources required to position and sell Zuper's AI-powered field service management platform effectively.
- Collaborate with Product, Engineering, and Customer Success teams to deliver technical enablement and integration support.
- Create and maintain partner documentation, playbooks, sales assets, and enablement materials.
Execute partner go-to-market initiatives
- Plan and execute joint marketing campaigns, webinars, product launches, events, marketplace listings, and customer success stories.
- Partner with Sales to generate partner-sourced and partner-influenced pipeline and revenue.
- Support co-selling initiatives and help partners identify new customer opportunities.
- Coordinate cross-functional GTM activities to ensure successful partner launches and ongoing engagement.
Drive partner business growth
- Build and execute partner growth plans aligned with company objectives and revenue targets.
- Track partner performance across pipeline, adoption, certifications, customer acquisition, and revenue metrics.
- Analyze partner performance, identify optimization opportunities, and implement strategies to maximize partner success.
- Share partner feedback and market insights with Product and Leadership to influence product roadmap and partnership strategy.
What We're Looking For
- 4–7 years of experience in Partnerships, Alliances, Channel Management, Business Development, or Partner Success within a B2B SaaS organization.
- Experience managing technology, solution, integration, or reseller partners.
- Strong understanding of SaaS platforms, APIs, integrations, and partner ecosystems.
- Curiosity for AI, automation, and emerging technologies, with the ability to translate technical capabilities into compelling business value.
- Excellent relationship management and stakeholder management skills with the ability to influence internal and external teams.
- Strong project management skills with experience driving cross-functional initiatives from planning through execution.
- Analytical mindset with experience tracking partner KPIs, pipeline, adoption, and revenue performance.
- High attention to detail and the ability to manage multiple strategic initiatives simultaneously.
- A proactive, self-driven individual who thrives in a fast-paced, collaborative startup environment.
- An excellent communicator and collaborator who builds trust across Product, Engineering, Sales, Marketing, Customer Success, and partner organizations.
Culture and Benefits
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible Hours: Enjoy the freedom to tailor your work schedule for maximum productivity.
- Wellness Empowerment: Access comprehensive insurance benefits that support your well-being.
- Cross-functional Exposure: Collaborate across multiple teams and contribute to strategic business initiatives.
- Learning Playground: Accelerate your career through continuous learning and professional development opportunities.
- Competitive Rewards: Be recognized with a compensation package that reflects your impact.
- Recognition-Driven Culture: Your contributions are valued, celebrated, and rewarded as we grow together.
ABOUT ZUPER
Zuper is the most flexible and customizable field service management platform for field and remote workforce management. Built for a global audience and available in multiple languages, Zuper helps businesses streamline operations, automate workflows, and deliver exceptional customer experiences through AI-powered automation and best-in-class integrations.
Trusted by leading organizations including IKEA, Vodafone, Sail Internet, and many more, Zuper powers millions of field service jobs annually while helping customers transform their service operations.
Backed by Sequoia Capital, HubSpot Ventures, FUSE Ventures, and Prime Venture Partners, Zuper has raised over $21M in funding and continues to expand globally.
Headquartered in Seattle, USA, with a growing engineering and product hub in Chennai, Zuper is consistently recognized as a G2 High Performer and proudly certified as a Great Place to Work.
If you're excited about building strategic partnerships that accelerate growth and innovation, we'd love to have you join our team as a Zuperhero.
Skills Required
- 4–7 years of experience in partnerships, alliances, channel management, business development, or partner success within a B2B SaaS organization
- Experience managing technology, solution, integration, or reseller partners
- Understanding of SaaS platforms, APIs, integrations, and partner ecosystems
- Curiosity about AI, automation, and emerging technologies, with the ability to communicate technical business value
- Strong relationship management and stakeholder management skills
- Strong project management skills and experience driving cross-functional initiatives
- Analytical experience tracking partner KPIs, pipeline, adoption, and revenue performance
- High attention to detail and ability to manage multiple strategic initiatives
- Proactive, self-driven approach in a fast-paced startup environment
- Excellent communication and collaboration skills across internal and partner organizations
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The Company
What We Do
At Zuper we build digital solutions to help businesses provide exceptional customer experience. Our mission is to create the world’s most comprehensive tool for field workforce management. We are growing at an exceptional rate, backed by our world’s leading venture capitalists (FUSE, Sequoia, Prime Venture Partners, HubSpot). Zuper powers more than five hundred organizations served more than three million work orders and helped numerous organizations achieve unprecedented growth.
