Role Overview:
The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists.
He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities.
Responsibilities:
- Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals.
- Manage the day-to-day workflows ensuring an effective distribution and delegation of work.
- Ability to monitor and analyze channel requests to give precise feedback to senior management.
- Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders.
- Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support.
Required Skills & Experience:
- 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
- Strong organizational and time-management skills.
- Proven experience and demonstrable skills in team management.
- Problem solving and decision making skills.
- Ability to communicate both verbally and in written forms with both internal team and channel customers.
- A strong work ethic, with a team player mentality.
- Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel.
- Fluent English.
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Skills Required
- 5+ years experience in channel operations or sales operations in a cybersecurity or IT vendor environment
- Proven experience and demonstrable skills in team management
- Experience working with Salesforce
- Experience with Channel management tools (PRMs)
- Experience with Tableau
- Advanced Excel skills
- Strong organizational and time-management skills
- Problem solving and decision making skills
- Excellent verbal and written communication with internal teams and channel customers
- Fluent English
- Strong work ethic and team player mentality
Fortinet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.
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Healthcare Strength — Healthcare offerings appear comprehensive, including medical, dental, vision, counseling, wellness programs, and HSA/FSA options. Some materials also highlight affordability and multiple plan choices.
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Leave & Time Off Breadth — Time off is described as strong, with PTO and reports of flexible or even unlimited PTO depending on team or manager. These options contribute to a perception of good flexibility.
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Parental & Family Support — Support includes maternity and paternity leave alongside childcare/parenting resources and adoption/surrogacy assistance. This indicates robust family-oriented benefits.
Fortinet Insights
What We Do
Fortinet develops and sells cybersecurity solutions.
