Change Request Manager

PLEASE NOTE:  No corp-to-corp candidates will be accepted.

• Tier One Technologies is seeking a Change Request Manager to support our Federal client’s Delivery & Retail Systems Support Program across multiple active and emerging initiatives. This role will help deliver cost-effective solutions that improve performance and meet business needs related to software change management and retail equipment.
• This role operates at the intersection of enterprise architecture, supplier oversight, and delivery governance.
• This onsite Contract-to-Hire position will be located in Merrifield, VA.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

• Provide technical guidance in defining system- and enterprise-level requirements and designing Delivery & Retail Technologies (DRT) solutions.
• Facilitate the collection and analysis of technical requirements from system owners to ensure successful integration across platforms and applications.
• Develop technology designs as required and provide ongoing technical support throughout the development lifecycle, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develop enterprise-level technology and process architectures for Delivery and Retail domains, applying industry best practices to optimize performance and reduce the company’s total cost of ownership.
• Provide independent business and technical analysis of task orders—including software development initiatives—issued to other suppliers.
• Develop level-of-effort (LOE) and rough-order-of-magnitude (ROM) estimates to evaluate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.
• Coordinate with vendors and third-party technical teams to support change planning, implementation, and delivery.

• A degree from an accredited College/University in the applicable field of services.
• 8+ years of relevant Enterprise Software Development environment.
• Ability to recognize technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to ask appropriate technical questions during business and technical discussions.
• Ability to communicate complex technical information clearly to Program Managers and nontechnical stakeholders.
• Ability to coordinate technical teams during high-priority production incidents.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated experience facilitating requirements collection across multi-stakeholder environments.
• Proven ability to develop LOE/ROM estimates and critically evaluate supplier proposals.
• Experience developing enterprise-level technology and process architectures using industry best practices.
• Familiarity with software development task order management and supplier oversight.
• Ability to ask appropriate technical questions during business and technical discussions to elicit complete and accurate requirements.
• One or more of the following certifications is required:
  • ITIL Foundation or higher (Change Management Track)
  • PMP (Project Management Professional)
  • SAFe Architect or equivalent enterprise architecture certification
  • TOGAF or equivalent enterprise architecture framework certification
• Excellent communication skills, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
• Software project planning and change planning.
• Technical discovery and requirements review.
• Development readiness assessment.
• Familiarity with APIs and Web Services integration, Application and server architecture principles, Cross-platform integration design, Zoom and Microsoft Office products.
• Must be a US Citizen or permanent US Resident - Green Card holder.
• Must be eligible to obtain Public Trust clearance.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.