The Role
Lead design and execution of change management and operational readiness for business system modernization. Develop change strategies, stakeholder engagement, eLearning, readiness metrics, and manage internal-use software lifecycle. Coordinate cross-functional teams, mitigate risks, facilitate governance, and mentor stakeholders to ensure adoption and alignment with program objectives.
Summary Generated by Built In
Customer Support Analyst
Reston, VA 20190
Security Clearance Requirement: TS/SCI CI Poly
Location Note: On-Site Support Required
Position Description:
E-volve Technology Systems, Inc. is seeking a strategic and results-driven Change Manager to support a
client’s business system modernization initiatives. This role is responsible for leading the design,
implementation, and oversight of change management and operational readiness strategies that ensure
the successful adoption of process and technology changes. The ideal candidate will drive operational
readiness, lead eLearning initiatives, and oversee a portfolio of internal-use software to ensure
alignment with business goals and seamless integration across teams. Qualified candidates will have
direct experience in change management, strategic communications and project management. Position
requires dynamic interpersonal skills, initiative and creativity.
Key Responsibilities
Reston, VA 20190
Security Clearance Requirement: TS/SCI CI Poly
Location Note: On-Site Support Required
Position Description:
E-volve Technology Systems, Inc. is seeking a strategic and results-driven Change Manager to support a
client’s business system modernization initiatives. This role is responsible for leading the design,
implementation, and oversight of change management and operational readiness strategies that ensure
the successful adoption of process and technology changes. The ideal candidate will drive operational
readiness, lead eLearning initiatives, and oversee a portfolio of internal-use software to ensure
alignment with business goals and seamless integration across teams. Qualified candidates will have
direct experience in change management, strategic communications and project management. Position
requires dynamic interpersonal skills, initiative and creativity.
Key Responsibilities
- Change Management Strategy & Execution
- Develop and implement comprehensive change management plans to support major transformation initiatives and technology rollouts.
- Conduct stakeholder impact assessments and create engagement strategies that support user adoption and minimize resistance.
- Lead just-in-time learning and knowledge resource initiatives.
- Coordinate with business teams to ensure consistent eLearning and messaging and a positive transition experience.
- Operational Readiness
- Lead operational readiness planning and execution to ensure teams, systems, and processes are prepared for implementation.
- Identify risks, gaps, and dependencies that may impact readiness, and work cross functionally to resolve issues ahead of deployment.
- Develop readiness metrics and reporting to track progress and drive accountability.
- Internal Use Software Portfolio Management
- Manage the lifecycle of internal-use software (IUS) projects, including customer requirements assessments, prioritization, and management on behalf of the client.
- Collaborate with technical teams, business stakeholders, and product owners to ensure quarterly and annual validation of IUS.
- Act as a change advocate across the organization, engaging with team leadership to ensure alignment across change efforts.
- Facilitate working groups, steering committees, and project team meetings as needed to communicate change progress and gather feedback.
- Mentor and coach team members and stakeholders in best practices for managing organizational change.
- Expert knowledge of change management, and operational readiness planning and execution.
- Strong interpersonal and communication skills, with a proven ability to influence and lead across functions.
- High-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
- Ability to use SharePoint and collaboration tools (e.g. MS Teams, IC Connect).
- Experience with Service Request/Trouble Ticketing system applications (i.e., Jira, Service Now).
- Experience managing or supporting IT modernization initiatives a plus.
- Proficiency in change management methodologies.
- Work with higher-level program managers to provide effective and efficient management of the contractor’s effort.
Qualifications
Required:- U.S. citizenship
- Current TS/SCI Security clearance
- Current CI poly or eligibility to obtain CI polygraph
- Master’s degree preferred, and 14+ years of relevant experience in change management,
- Program/project management, or related roles
- Certification in Change Management (e.g., Prosci, CCMP).
- PMP or equivalent project management certification.
- Experience with Agile methodologies or product management frameworks.
- Experience in a highly regulated or government contracting environment.
Skills Required
- U.S. citizenship
- Current TS/SCI security clearance
- Current CI polygraph or eligibility to obtain CI polygraph
- 14+ years relevant experience in change management, program/project management, or related roles
- Expert knowledge of change management and operational readiness planning and execution
- High-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio)
- Ability to use SharePoint and collaboration tools (MS Teams, IC Connect)
- Experience with Service Request/Trouble Ticketing systems (Jira, ServiceNow)
- Master's degree
- Certification in Change Management (e.g., Prosci, CCMP)
- PMP or equivalent project management certification
- Experience with Agile methodologies or product management frameworks
- Experience in a highly regulated or government contracting environment
- Experience managing or supporting IT modernization initiatives
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The Company
What We Do
E-volve Technology Systems Inc (E-volve) is a woman and minority owned Information Technology and management consulting company. The company was founded in 2000 and is located in National Harbor, Maryland. We specialize in Enterprise Resource Planning (ERP) implementations, and Senior Program Management support through Strategic planning, Risk Management and Organizational Change Management.
