OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Change Manager, Business Services
- Fixed-Term Full-Time Opportunity | 12 months
- Flexible location across our offices in Newcastle and Sydney
- Lead enterprise-wide change across a diverse portfolio of strategic transformation initiatives.
- Work closely with leaders and project teams to support adoption, build capability and deliver lasting business outcomes across Coal Services.
About the role:
Join a key transformation function supporting major business improvement initiatives across Coal Services Health, Mines Rescue, Regulation & Compliance, and Corporate Support Services. As Change Manager, reporting to the Enterprise Change Manager, you will partner with leaders, project teams and stakeholders to drive the successful adoption of new systems, processes and ways of working.
Working within a newly established PMO, you'll lead change activities across a diverse portfolio of projects, helping teams navigate change, build capability and achieve lasting business outcomes. This is a hands-on role where you'll influence across a broad range of stakeholders while embedding consistent change practices, governance and adoption measures.
This is an exciting opportunity to contribute to meaningful transformation initiatives within a purpose-driven organisation that plays a critical role in supporting the NSW coal industry.
Responsibilities include but are not limited to:
- Deliver end-to-end change management support across a range of strategic transformation initiatives.
- Help leaders and employees successfully navigate organisational change.
- Assess change impacts and develop practical solutions to support adoption and readiness.
- Create engaging communication, stakeholder engagement and learning strategies.
- Facilitate workshops and collaborate with project teams to drive successful outcomes.
- Track change progress, identify risks and support smooth business transitions.
- Build change capability across the organisation and contribute to a culture of continuous improvement.
- Work across diverse business areas including Health, Mines Rescue, Regulation & Compliance, and Corporate Support Services.
About you:
Your education, experience and skills will include:
- Relevant tertiary qualifications in Business, Human Resources, Communications, Organisational Development, Psychology or a related discipline.
- Experience with recognised change methodologies (e.g. Prosci, APMG or equivalent) will be highly regarded.
- Demonstrated experience supporting transformation programs, PMO-led initiatives or enterprise-wide change projects.
- Ability to develop and implement stakeholder engagement, communication, learning and adoption strategies that drive successful change outcomes.
- Strong stakeholder management, influencing and leadership coaching skills.
- Experience identifying and managing change impacts, adoption risks, resistance and change fatigue.
- Proven ability to work autonomously, manage competing priorities and deliver both strategic and operational change activities.
- Experience measuring and reporting on change readiness, adoption and business outcomes through established governance frameworks.
What we offer:
- Flexible working arrangements
- 5 weeks annual leave
- 18 days sick/carer's leave and 3 days family/emergency leave
- Access to retailer discounts through a Smart Spending App
- Education Study Policy
About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
To learn more about Coal Services, visit us at https://www.coalservices.com.au/
Important information re: your application
- Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts
- Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment
- We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us
Please submit your cover letter and resume by 15 October 2026.
Applications may be shortlisted and progressed prior to the closing date.
Skills Required
- Relevant tertiary qualification in Business, Human Resources, Communications, Organisational Development, Psychology, or a related discipline.
- Experience supporting transformation programs, PMO-led initiatives, or enterprise-wide change projects.
- Ability to develop and implement stakeholder engagement, communication, learning, and adoption strategies.
- Strong stakeholder management, influencing, and leadership coaching skills.
- Experience identifying and managing change impacts, adoption risks, resistance, and change fatigue.
- Ability to work autonomously, manage competing priorities, and deliver strategic and operational change activities.
- Experience measuring and reporting change readiness, adoption, and business outcomes through governance frameworks.
- Experience with recognised change methodologies such as Prosci or APMG.
What We Do
Coal Services is an industry-owned NSW organisation and Specialised Health and Safety Scheme serving the coal mining industry. It provides integrated preventative and responsive services covering workplace health and safety, workers compensation, emergency response, training, occupational health, mines rescue, technical testing, and hygiene and laboratory services. Its purpose is to protect the health and safety of coal-industry workers while supporting safer workplaces and a healthier workforce.
