Change Management Lead/Consultant

Location: Miami, FL (HQ)
Travel: 40–60% (North America portfolio company deployments; occasional international)
Type: Full-time
Reports to: Chief Delivery Officer / Head of Value Creation

Brightstar.AI is an Applied AI consulting and value creation firm headquartered in Miami, FL. We partner with portfolio companies to drive measurable enterprise transformation by blending advanced technology with pragmatic change management.

The Change Management Lead/Consultant acts as the “front-end change engine” within portfolio companies—preparing organizations for transformation, fostering alignment, reducing friction, and accelerating the adoption of new operating models, process redesigns, and AI-enabled workflows. You will operationalize our proprietary Intervention Playbook and engage stakeholders from boardroom to frontline, ensuring measurable and sustainable improvement.

• Organizational Readiness:

  • Conduct discovery to assess culture, change readiness, leadership alignment, and capability gaps.

  • Design and facilitate leadership alignment sessions to secure sponsorship and clarity.

  • Establish change governance structures, networks, and escalation paths.

• Leadership and Employee Engagement:

  • Coach executives and people leaders on sponsorship and communication.

  • Build, equip, and activate a change network of champions and super users.

  • Collaborate with HR/People teams on org design, incentives, and role clarity.

• Change Strategy for AI and Transformation:

  • Translate business and AI objectives into end-to-end change strategies.

  • Define success metrics: behaviors, roles, decision rights, operating rhythms.

  • Partner with Engagement Leads, AI/Product, and client leadership for adoption-focused design.

• Communications & Enablement:

  • Craft clear narratives, multi-channel communication plans, and enablement materials.

  • Build training tools to support new workflows and ensure audience-tuned messaging.

• Measurement & Sustainment:

  • Define and instrument adoption KPIs and feedback loops to measure and sustain change.

  • Ensure client ownership of sustainment through governance and reinforcement mechanisms.

• Capability-Building:

  • Codify and share reusable assets into the Intervention Playbook.

  • Mentor junior consultants and client-side change resources.

  • Support sales and scoping with accurate change effort and risk estimates.

• Independently lead multiple change workstreams with strong sponsor trust and operational cadence

• Achieve measurable adoption and behavior change directly tied to value-creation KPIs

• Deliver high-impact, actionable communication and enablement outputs

• Enhance the Intervention Playbook with new tools and best practices

Required Qualifications & Experience:

• 7–12+ years in change management, transformation, or value-creation roles (consulting, PE operations, internal transformation, digital/AI programs)

• Demonstrated success leading technology-enabled transformation (AI, analytics, automation, ERP/CRM, operating model)

• Strong facilitation skills with executives and cross-functional leaders

• Ability to drive practical deliverables, manage sessions, and own follow-through

• Experience in high-accountability, dynamic environments (consulting or PE/turnaround preferred)

Preferred Experience:

• Experience with Applied AI / GenAI deployments and human-in-the-loop operations

• Exposure to multi-site environments (healthcare, education, finance, logistics, customer ops, B2B services)

• Familiarity with org design, role mapping, and operating cadence (OKRs, governance)

• Certifications in change management (Prosci, CCMP, ADKAR, Kotter) valued but not required

Core Competencies:

• Executive presence and “operator empathy”

• Structured problem-solving, root cause analysis

• Clear communicator with sharp narrative skills

• Program discipline (cadence, artifacts, risk/action tracking)

• Strong collaboration/influence skills; data-driven adoption mindset

• Miami-based with regular deployment travel

• High-impact exposure to portfolio and board-level priorities

• Opportunity to shape proprietary methodologies and scale firm capabilities

• Competitive compensation inclusive of performance incentives (details based on experience)