Change Management Analyst II

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing
The Change Management Analyst II is responsible for review and approval of change for applications, services, and infrastructure of medium complexity. This role may assist in establishment of simple quantitative measurements and metrics relating to change activity. Additionally, may be involved with establishing change management standards relating to product release and/or infrastructure maintenance. Works with little supervision or guidance on non-complex projects to learn through experience. Other duties may include~

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.
• Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
• Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
• Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
• Works with all parties to resolve change related scheduling conflicts according to established practices.
• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
• Employs multiple channels to effectively communicate change to the organization.
• Demonstrates an overall understanding and knowledge of the supported applications and production environment.
• Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues.

What You Bring

• Considerable knowledge of change and release management principles, procedures and techniques.
• Knowledge of ITSM principles and experience applying service management practices in operational environments.
• Proficiency in Microsoft Office Suite and Power BI for data analysis and reporting.
• Hands-on experience with ServiceNow or other ITSM tools for ticketing and workflow management.
• Ability to prepare and manage data sets for reporting on service tickets and performance metrics.
• Strong communication skills for effective coordination and discussions with internal teams and external stakeholders.
• Ability to apply analysis and creative thinking when solving problems and conflict.
• Bachelor’s degree in information systems or computer science or the equivalent combination of education, training, or work experience.

What We Offer You

• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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