Change Management - All Levels

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Turner & Townsend seeks all levels for Change Management to manage organizational change and promote end-user adoption. Ideal candidates will focus on the people's side of change, including changes to business processes, systems and technology, job roles and organization structures.  

Change Management will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI, and the achievement of results and outcomes. 

Responsibilities: 

• Engaging sponsors, employees, and users to shape, plan, facilitate and deliver lasting business readiness and change. 
• Analyzing business processes, anticipating requirements, identifying improvement opportunities, and developing and implementing solutions. 
• Leading ongoing reviews of business processes, developing optimization strategies, and prioritizing initiatives to ensure solutions meet future-state business requirements. 
• Measuring success progress by defining benefits of realization requirements, developing a data collection plan, and tracking trends and risks. 
• Documenting, interpreting, and communicating the results of efforts. 
• Planning, executing, and evaluating business transformation using change management tools such as change impact and readiness assessments; power and influence mapping; threats and opportunities matrix; stakeholder analysis; communications plans; knowledge, skills and behavior assessments, etc. 
• Developing innovative change management materials for application in real estate, infrastructure, and natural resources. 
• Communicating plans and insights effectively to cross-functional team members and managers. 
• Planning and managing internal and external communications, developing content, and partnering with multiple global teams.  
• Working closely with the central team to manage change management related activities, including meeting facilitation, stakeholder management, internal task management and planning. 
• Working closely with partners, such as capital planning, data analytics, communications, and learning and development teams. 
• Providing training, coaching, and guidance to team and stakeholders arising from work. 
• Facilitating and managing user acceptance testing with new system tools. 
• Managing projects, developing project plans, and monitoring performance. 
• Updating, implementing, and maintaining procedures. 
• Serving as a liaison between stakeholders and users. 
• Managing competing resources and priorities. 
• Monitoring deliverables and ensuring timely completion of projects. 

• Bachelor’s degree in business administration or related field 
• Minimum 5-7 years of relevant experience 
• Must have Capital Program / Capital Portfolio Management experience. 
• Exceptional analytical and conceptual thinking skills. 
• The ability to articulate and demonstrate personal and business behaviors that aim to create a green, inclusive, and productive world. 
• The ability to influence stakeholders and work closely with them to determine acceptable solutions. 
• Experience creating detailed reports and giving presentations. 
• Advanced technical skills in business communications strategy, planning, and content development. 
• High competency in flow diagrams, planning, presentations, and documentation. 
• A track record of following through on commitments. 
• Demonstrated emotional intelligence skills, including self- and relationship management and self- and social awareness. 
• Excellent planning, organizational, and time management. 
• A history of leading and supporting successful projects. 
• Excellent communication skills  

*On site requirements might change based on client needs*

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.