Job Summary
Community Health Systems is hiring a Change Communication Specialist to join our EHR Team. This role will help with managing the EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests. As a key member of the team, you will maintain relationships and navigate through conflict and complex relationship situations to achieve business objectives, coach and mentor associates and support internal team initiatives.
Essential Functions
- EHR Change Control and Cerner Super User Program. You will identify, resolve and report status, risks, and issues to client and project leadership, coach on processes and missing components while tracking KPIs. You will also consult with internal/external project and organizational teams to bi-directionally share status, project timelines and project updates, and verify configuration and communication requests.
- Resolves complex problems that may involve various groups across functional lines and exercises independent judgment in developing processes, techniques, and success factors.
- Identify, resolve and report status, risks, and issues to client and project leadership.
- Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
- Stay up to date on industry and Cerner best practices for continuous modernization of the EHR.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field required
- 8-10 years of experience in application analysis, configuration, or enterprise systems management required
- 6 years of Change Management and Communication Experience in Healthcare IT preferred
Knowledge, Skills and Abilities
- Proven ability to lead cross-functional teams and influence stakeholders at all levels.
- Strong understanding of agile methodologies, including backlog management, sprint planning, and iterative delivery.
- Proficiency in digital product lifecycle management, including technical documentation and product roadmaps.
- Experience working with IT architecture, development, and DevOps teams to deliver scalable digital solutions.
- Excellent written, verbal, and presentation skills, with the ability to translate technical concepts for non-technical audiences.
- Strong analytical and problem-solving skills with a focus on continuous improvement and customer value.
- Experience with agile tooling (e.g., Jira, Azure DevOps) and data visualization/reporting tools.
- Ability to thrive in a fast-paced environment and adapt to shifting priorities.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 8-10 years of experience in application analysis, configuration, or enterprise systems management
- 6 years of change management and communication experience in Healthcare IT
- Experience leading cross-functional teams and influencing stakeholders
- Understanding of agile methodologies, including backlog management, sprint planning, and iterative delivery
- Experience with digital product lifecycle management, technical documentation, and product roadmaps
- Experience working with IT architecture, development, and DevOps teams
- Strong written, verbal, presentation, analytical, and problem-solving skills
- Experience with agile tooling such as Jira or Azure DevOps and data visualization/reporting tools
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
