Fluidra North America

CFL Incentives Administrator I

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Carlsbad, CA

Hybrid

Hardware • Internet of Things • Retail • Robotics • Software

A global leader in the pool & wellness industry.

The Role

Fluidra is looking for a CFL Incentives Administrator I to join our team in Carlsbad, CA.

WHAT YOU WILL CONTRIBUTE

Inside sales administrator responsible for administering the Zodiac Premium (“ZP”) incentive program, to include assisting outside sales staff with promoting and selling the ZP/Club P trip, conducting outbound calls to gain interest and booking customers for the annual Club P trip. Answer incoming phone calls from customers and sales staff in regards to account balances, analyzing sales data received from distributor’s and verifying customer accounts are accruing points accurately and in a timely fashion. Manage ZP Website and ZP Inbox. Additionally, you will:

Answer phone inquiries; provide program information, order status, and shipment tracking.
Provide regional support for ZP customers, and Zodiac sales team, including points research and entry or redemption.
Utilize Excel to review, modify, and prepare dealer purchase data submitted by our ZP customers or distributors.
Review and adjust dealer data errors from the PIP Corrections forms to ensure customers receive the appropriate points.
Administer annual Club P trip, including trip reservations and bookings, in-house trip lists, hotel room listings, attendee calls, trip payment/collection, and trip mailings.
Offer on-site assistance to customers during the trip.
Identify possible new ZP customers from Leads Table. Sign-up new ZP customers to use the Zodiac Premium website, to include issuing logins and passwords.
Provide backup phone support to Customer Support Representatives.
May be asked to travel to annual Club P trip location.
Accepts and performs other work assignments as assigned.

WHAT WE SEEK

Must have 2+ years of customer service experience
Ability to type 50 WPM
Good communication skills (written and verbal)
Must have a keen attention to detail
Capable of multitasking, and have experience with Microsoft applications, including Outlook, Word and Excel
Hospitality or Travel Industry experience a plus
Knowledge of Oracle and/or other ERP systems a plus

EDUCATION

High school education or equivalent

WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
11 paid Holidays
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly range is $22.00 - $23.00. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.

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Fluidra North America

We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.

Why Work With Us

Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.