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Data & analytics specialists | Agentforce focused | Connected enough to know & small enough to care | Force.com
The Role
Lead complex Certinia PSA implementations, provide mentorship, design scalable solutions, ensure project governance, and maintain expertise in PSA best practices.
Summary Generated by Built In
POSITION OVERVIEW
As a Senior Certinia PSA Consultant, you will be a pivotal leader in the successful implementation and optimization of Certinia Professional Services Automation (PSA) solutions. You will leverage your deep expertise in the Salesforce ecosystem and Certinia applications (including foundational knowledge of Certinia Financial Management) to guide complex projects from initiation through to successful deployment. This role requires strategic thought leadership in re-engineering core business processes and translating sophisticated client requirements into scalable technical architectures.
RESPONSIBILITIES
- Lead Complex Implementations: Direct and own the end-to-end delivery of large-scale, complex Certinia PSA implementations, ensuring projects are delivered on time, within budget, and exceed client expectations.
- Team Leadership and Mentorship: Provide expert guidance, oversight, and mentorship to junior consultants and technical staff, ensuring adherence to best practices, high-quality deliverables, and continuous professional growth.
- Solution Design & Architecture: Drive the design and configuration of the Certinia PSA solution, focusing on scalability, system performance, and integration within the broader Salesforce platform and other enterprise systems.
- Project Governance: Oversee all aspects of the solution delivery life cycle (planning, design, development, testing, deployment), ensuring robust project governance, proactive risk mitigation, and comprehensive status reporting to executive sponsors.
- Knowledge Leadership: Maintain and disseminate expert-level knowledge of the latest Certinia PSA, Salesforce core features, and industry-specific PSA best practices to the internal team and clientele.
REQUIREMENTS
- 7+ years of experience in the Salesforce ecosystem.
- One or more of the following Certinia certifications: PSA Implementation Consultant, PSA System Admin.
- Managing Salesforce platform configuration and customization.
- Producing integrated solution architecture with Certinia PSA.
- Configuring packaged solutions on the Salesforce platform.
COMPANY OVERVIEW
Coalescence Cloud is a premier data and analytics Systems Integration partner to Salesforce and Certina. We are dedicated to streamlining and enhancing our customers’ journey to process automation, focusing on delivering the outcomes they desire.
We harmonize data across that entire customer journey—from opportunity to renewal—leveraging our expert delivery teams to provide cutting-edge advice and solutions.
Our team believes that data is the bedrock of power business technologies—from consulting on an appropriate tech-stack to implementation and managed services, we are committed to client-centric guidance that emphasizes revenue growth, cost savings, and risk mitigation.
At Coalescence Cloud, we operate with the values of Guidance, Collaboration, Excellence, Sustainability, and Innovation. These principles guide our interactions with clients, partners, and teams—ensuring every interaction is supported by integrity and commitment.
BENEFITS
Medical, Vision, Dental, and Life insurance plans
Company HSA Contribution
PTO and Holiday: 12 PTO days, 6 sick leave days, and 11 Paid Holidays
Inclusive Maternity and Paternity leave policies
Role related bonuses
One-time Certification Bonuses
401k Management
WellHub Membership
Additional benefits provided through our HRIS platform
Compensation Statement
Compensation at Coalescence Cloud, Inc. varies based on factors such as role, skill set, level of experience, and geographic location. As required by applicable law, a reasonable pay range has been provided for this position. Actual compensation may vary outside of the listed range based on individual qualifications and business considerations. Salary ranges are subject to change at any time.
In addition to base pay, Coalescence Cloud offers a comprehensive total rewards package that may include health insurance, retirement plans, paid time off, performance incentives, and other benefits and perks designed to support employee well-being and work-life balance.
What We Believe
At Coalescence Cloud, we are committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered. We believe diversity drives innovation, strengthens our communities, and enhances our ability to deliver exceptional value to our clients.
Equal Employment Opportunities
Coalescence Cloud is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to age, race, color, religion, creed, sex (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity or expression, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.
We also provide equal employment opportunities to qualified individuals with disabilities and to veterans, including disabled veterans, recently separated veterans, and other protected veteran categories.
Requesting Accommodations
Coalescence Cloud is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs or practices, unless doing so would cause undue hardship. Applicants who require a reasonable accommodation during the hiring process may contact our HR team to initiate an accommodation request. Requests made for the purpose of the recruitment process do not guarantee accommodations after hire.
Other Employment Statements
Coalescence Cloud prohibits discrimination or retaliation against employees or applicants who inquire about, discuss, or disclose their own pay or the pay of another employee or applicant, as protected under the federal Pay Transparency Nondiscrimination Provision (41 CFR 60-1.35(c)).
Employees who have access to compensation information as part of their job duties are prohibited from disclosing such information to others who do not have access to it, unless the disclosure is:
(a) in response to a formal complaint or charge,
(b) in furtherance of an investigation, proceeding, hearing, or action, or
(c) consistent with the company’s legal duty to furnish information.
Top Skills
Certinia Financial Management
Certinia Psa
Salesforce
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The Company
What We Do
Technology, Business, and Professional Services Automation (PSA) Consulting:
Implementations, Custom Integrations, Configurations, Enhancements, Support, Automation, Reporting Solutions, and Administration for:
• Salesforce – Customer Relationship Management (CRM):
Commerce Cloud (B2C & B2B) | Marketing Cloud | Sales Cloud | Service Cloud | Community Cloud | Revenue Cloud (CPQ) | Billing | TableauCRM
• Certinia — Professional Services Automation (PSA):
Advanced Resource & Skills Management | Project Management | Services Financials and Billing | Billing Central (BC) - Subscription, Usage, and Services Billing | Einstein Analytics| Enterprise Resource Planning (ERP) | Accounting (FFA) + Financial Reporting & Fixed Assets Management (FAM) | Revenue Recognition & Forecasting | Customer Billings & Payments Center (ERP Community) | Professional Services (PSA) Communities | Human Capital Management (HCM) with ADP
• Ascent – Supply Chain Management (Salesforce Platform)
• Conga – Composer | Trigger | Batch | Contracts | eSignature
• DocuSign – e-signature | CLM
• Expensify – Expense Reports & FinancialForce/Salesforce Integration
Official Partnerships:
Certinia, MuleSoft, Slack, Flosum, Formstack, Avalara, Blackthorn, GoogleCloud, DocuSign, Snowflake, Conga
https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N3u00000ONgtHEAT
