Centralized Services Engineer
What this role will entail:
Centralized Services Engineers play a pivotal role administering and optimizing the MSP’s core platforms and shared tooling. They manage and improve RMM, PSA, backup, endpoint protection, and patching systems while blending technical support knowledge with service delivery workflows, scripting, and automation. They retool platforms for efficiency, scale, and consistency across clients. Common platforms include ConnectWise Manage or Autotask for PSA and ConnectWise Automate, Datto RMM, or NinjaOne for RMM
Accountabilities:
- Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management.
- Standardize platform configurations, policies, and workflows across clients.
- Develop scripts and automation to improve efficiency and reduce manual tasks.
- Monitor platform performance and proactively resolve issues.
- Maintain patching, endpoint security, and backup processes.
- Identify and implement improvements to systems, tools, and service delivery workflows.
- Troubleshoot and resolve complex platform and tooling issues.
- Integrate and scale centralized tools to support consistent service delivery.
- Maintain technical documentation, scripts, and standard operating procedures.
- Evaluate, implement, and maintain tools to meet evolving business needs.
- Collaborate with technical and service delivery teams to improve operational effectiveness.
Indicators that this will be the role for you:
- A passion for optimizing systems, tools, and processes to improve efficiency.
- Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms.
- An interest in scripting and automation to eliminate repetitive tasks.
- A natural ability to troubleshoot complex technical issues and find solutions.
- A focus on building consistent, scalable, and reliable systems.
- A proactive approach to identifying opportunities for improvement.
- An appreciation for working behind the scenes to support technical teams.
- A commitment to documentation, standardization, and continuous improvement.
- The ability to manage multiple platforms and adapt to new technologies.
- A collaborative mindset focused on improving service delivery and operational efficiency.
- CompTIA A+/Network+/Security+ (at least 2/3) are required!
More about us:
At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.
Our core values are not posters on the wall. They are who we are.
Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.
If these values describe how you show up in your work and with your clients, you will fit right in here.
Our all-inclusive total compensation and benefits package for this role includes:
- Salary range for this role is $80k-$95k depending on experience.
- Ascension plan if applicable
- We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
- We match 5% of your contributions to Guideline 401k – value of 5% of salary.
- Open Door PTO policy
- Company provided gear (notebook + softphone) as well as company clothing.
Our hiring process:
- Submit your application
- If we like what we see, we will reach out to schedule a video interview
Additional Perks:
We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.
For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers
Skills Required
- Knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms
- Scripting and automation experience or interest
- Ability to troubleshoot complex technical and platform issues
- At least two of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+
- Ability to manage multiple platforms and adapt to new technologies
What We Do
We cybersecure your organization. LeadingIT provides fast+friendly cybersecurity and technology (unlimited) support for nonprofits, manufacturers, schools, accounting firms, religious organizations, government, and law offices with 10-200 employees across the Chicagoland area.
Why Work With Us
Own your career with a team that owns every challenge. We're a 15-year Chicago MSP recognized as Inc. 5000 & MSP 501, with 98% customer satisfaction. Join 35+ problem-solvers making real local impact. You'll get mentorship, development support, EOS structure, promotion from within, and a crew that has your back.
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