Centralized BDC Representative
Bob Loquercio Auto Group
Award-Winning Bob Loquercio Auto Group is seeking a qualified, motivated, and self-driven Centralized BDC Representative to join our growing team. If you are a goal-oriented professional who thrives in a fast-paced environment and is ready to elevate your career, we want to hear from you.
As a Centralized BDC Representative, you will play a key role in supporting dealership operations by engaging customers across multiple locations, responding to inbound inquiries, and helping drive appointments and sales opportunities. This position serves as the central point of contact for customers interacting with our dealerships through internet leads, phone calls, and previous dealership visits.
What You'll Do:
Responsibilities:
- Respond promptly, professionally, and courteously to all incoming internet leads and customer inquiries
- Manage inbound and outbound customer communications across multiple dealership locations
- Schedule and coordinate customer sales appointments efficiently and accurately
- Utilize approved scripts and workflow processes to deliver a consistent customer experience
- Enter and maintain customer information accurately in CRM software
- Effectively manage and follow up on internet leads using lead management tools
- Compile reports, documentation, and required records in a timely manner
- Build strong customer relationships through proactive communication and follow-up
- Demonstrate professionalism, integrity, and a commitment to exceptional customer satisfaction in every interaction
- Collaborate with dealership teams to maximize appointment show rates and sales opportunities
Qualifications:
- Previous experience in a structured, process-driven, and sales-focused environment preferred
- Experience handling inbound/outbound calls, appointment setting, internet leads, and customer follow-up activities
- Strong communication and interpersonal skills
- Ability to multitask and manage priorities in a high-volume environment
- Knowledge of automotive sales and service department operations preferred
- Strong organizational skills with high attention to detail
- Self-motivated with the ability to work independently and achieve goals
- Familiarity with CRM systems and lead management tools preferred
- Knowledge of social media platforms, digital marketing, and online customer engagement is a plus
Benefits:
- Medical Plan
- Dental Plan
- Vision Plan
- 401(k) Savings Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Employee Discounts on Products and Services
- Flexible Schedules
- Work-Life Balance
Join an award-winning organization where your effort, customer service skills, and dedication can directly impact success. Become part of the Bob Loquercio Auto Group team and grow your career with us.
Skills Required
- Experience handling inbound/outbound calls, appointment setting, internet leads, and customer follow-up activities
- Strong communication and interpersonal skills
- Ability to multitask and manage priorities in a high-volume environment
- Strong organizational skills with high attention to detail
- Self-motivated with the ability to work independently and achieve goals
- Familiarity with CRM systems and lead management tools
- Previous experience in a structured, process-driven, and sales-focused environment
- Knowledge of automotive sales and service department operations
- Knowledge of social media platforms, digital marketing, and online customer engagement
What We Do
Bob Loquercio Auto Group started as a small store in Elgin and has grown into one of the largest and most trusted auto groups in the Midwest. The company operates 17 automotive dealer locations across Northern Illinois and Indiana, specializing in the sales and service of numerous major automotive brands while maintaining its original small store values.
