The Centralized Services Associate plays a hands-on role in executing administrative, system, and operational tasks that support on-site teams, ensuring consistency, accuracy, and timely completion of work across multiple properties. This is not a property-level role; it operates as part of a centralized, shared-services model.
Primary Responsibilities
- Execute assigned centralized administrative and system-related tasks in accordance with established SOPs and workflows.
- Maintain strong organization and accountability in a remote work environment.
- Adapt to shifting priorities and assist with additional administrative or operational tasks as needed.
- Perform centralized, property-support tasks across multiple properties, with scope expanding as the centralized services function develops.
- This is a resident-facing, property-level team–facing role that requires regular phone communication and timely follow-up in accordance with established response standards.
- This is a hybrid role and requires availability for in-person workdays, trainings, or operational support based on business needs.
Required Skills & Experience
- Minimum 2 years of experience in an administrative, operations, or systems support role within multifamily or a related field.
- 2–3 years of experience using RealPage software, specifically OneSite Leasing & Rents (New OneSite).
- Strong attention to detail, organization, and follow-through.
- Comfortable working independently while following established processes and deadlines.
- Willingness to learn new systems, workflows, and responsibilities as the team scales.
- Ability to communicate in English
Preferred Qualifications
- Ability to communicate in Spanish
- Bachelor’s degree in Business, Information Systems, or equivalent work experience.
- Exposure to centralized or shared-services models.
Skills Required
- At least 2 years of experience in an administrative, operations, or systems support role within multifamily housing or a related field
- 2–3 years of experience using RealPage OneSite Leasing & Rents software
- Strong attention to detail, organization, and follow-through
- Ability to work independently while following established processes and deadlines
- Willingness to learn new systems, workflows, and responsibilities
- Ability to communicate in English
- Ability to communicate in Spanish
- Bachelor’s degree in Business, Information Systems, or equivalent work experience
- Exposure to centralized or shared-services models
What We Do
AMBO Properties is a rapidly growing multifamily real estate investment and management company dedicated to transforming communities and investing in people. They specialize in quality, affordable housing and elevating the performance of both owned and third-party assets. By utilizing high-performance operations and data-driven marketing, they provide customized leasing and management solutions tailored to attract the right residents and optimize asset performance in competitive markets.
