Central Monitoring Station - Supervisor

Posting TitleCentral Monitoring Station - Supervisor

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LocationCO - Golden

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Position TypeRegular

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Hours Per Week40

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Working at NRELThe National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for research and development of renewable energy and energy efficiency technologies.

From day one at NREL, you’ll connect with coworkers driven by the same mission to save the planet. By joining an organization that values a supportive, inclusive, and flexible work environment, you’ll have the opportunity to engage through our ten employee resource groups, numerous employee-driven clubs, and learning and professional development classes.

NREL supports inclusive, diverse, and unbiased hiring practices that promote creativity and innovation. By collaborating with organizations that focus on diverse talent pools, reaching out to underrepresented demographics, and providing an inclusive application and interview process, our Talent Acquisition team aims to hear all voices equally. We strive to attract a highly diverse workforce and create a culture where every employee feels welcomed and respected and they can be their authentic selves.

Our planet needs us! Learn about NREL’s critical objectives, and see how NREL is focused on saving the planet.

We invite all interested candidates to apply for this opportunity. While we recognize that job seekers may hesitate if they don’t meet every requirement, we encourage dedicated individuals who meet all the basic and additional required qualifications of the role to submit an application. We value the opportunity to consider those who believe they have the necessary skills and ambition to succeed at NREL.

Job Description

The Supervisor of the Central Monitoring Station at NREL will lead the activities of Emergency Communication Specialists (ECS), ensuring the safety and security of NREL’s workers, visitors, facilities, and the environment. This role serves as the primary conduit of information between emergency response and the NREL community. The Supervisor will manage the operations of NREL's Central Monitoring Station (CMS), ensuring all ECS personnel are effectively trained, supported, and supervised while fostering a positive and professional culture.

Key Responsibilities:

• Manage daily CMS operations, ensuring continuous monitoring of fire/life safety alarms, security systems, and surveillance systems.
• Ensure ECS personnel effectively respond to emergencies, determining appropriate response levels, contacting 911 when necessary, and dispatching internal responders.
• Knowledge and ability to apply proven effective management practices.
• Strong communication skills, both verbal and written.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations.
• Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices.
• Proficiency in Microsoft 365 and the ability to learn and use specialized software.
• Ability to prioritize work and maintain a high level of confidentiality in handling both emergency situations and day-to-day activities.
• Ability to acquire and maintain a DOE Q-level clearance, which includes a drug screen and government security investigation.
• A working knowledge of DOE O 151.1D, Comprehensive Emergency Management System, is desirable.
• Effectively uses judgment.
• Skilled decision maker.
• Able to execute assignments with limited supervision
• Knowledge and ability to apply proven effective management practices

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Basic QualificationsPrevious supervisory experience may be required. Certification and/or degree in specified field is required. Knowledge of legal and ethical management issues and practices. Strong understanding of applicable field of expertise. Strong task management and budgeting skills. Good interpersonal, written and verbal communication skills, problem-solving and negotiation skills. Demonstrated ability to make appropriate decisions regarding day-to-day work activities. Promotes and models ethical and professional interpersonal and business behaviors. Demonstrated ability to effectively lead, motivate and direct personnel with diverse skills, work styles and values.

* Must meet educational requirements prior to employment start date.

Additional Required Qualifications

• A high school diploma or equivalent.
• A minimum of seven years of experience in security, safety, or emergency response, including the use of dispatch, radio, and computer network systems.
• Ability to obtain specific certifications related to emergency management and communication systems within six months of hire, including IS-100, IS-200, IS-700, or an NENA/APCO equivalent.

Preferred Qualifications

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Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range (based on full-time 40 hours per week)Job Profile: Manager I / Annual Salary Range: $73,200 - $120,800

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.

Benefits SummaryBenefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement.

* Based on eligibility rules

Badging RequirementNREL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.Drug Free Workplace

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.

If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Policy

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

EEO is the Law | Pay Transparency Nondiscrimination | Reasonable Accommodations

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.