The Role
Administer and support CDK Drive across multiple dealerships, managing user access, permissions, security, troubleshooting, integrations, reporting, and system documentation. Partner with accounting and dealership departments on operational and month-end needs, collaborate with leadership and vendors, and support DMS projects including acquisitions, conversions, consolidations, and implementations. Provide occasional after-hours, month-end, and location-based support.
Summary Generated by Built In
Ready to be the go-to person for CDK system needs??
Capital Automotive Group is looking for a CDK Administrator who knows dealership systems inside and out and can confidently bridge the gap between technology, accounting, and dealership operations.
This is more than a “keep the DMS running” role. You’ll be a key resource for our dealerships and leadership team — managing CDK access and security, troubleshooting issues, supporting accounting and operations, working with vendors, and helping our stores get the most out of their systems. If you’re a CDK pro, problem-solver, systems thinker, and dealership person at heart, we want to talk to you!
What You’ll Be Doing:
- Administer and support CDK Drive across multiple dealership locations
- Manage CDK user setup, permissions, security keys, and access
- Partner with dealership accounting teams on general ledger, schedules, journal entries, and month-end close
- Support system needs across Sales, F&I, Service, Parts, and Accounting
- Troubleshoot CDK and DMS issues, identify root causes, and implement solutions
- Document system changes, processes, and troubleshooting steps
- Work closely with store leadership, corporate teams, CDK, and other technology vendors
- Evaluate requests and determine the best solution — including knowing when to say “no” when a request creates unnecessary risk
- Support reporting, integrations, data needs, and system functionality
- Assist with DMS-related projects, including acquisitions, conversions, consolidations, and new-store implementations
- Provide occasional after-hours and month-end support when system issues or close requirements demand it
- Travel to Capital locations as needed
What We’re Looking For:
Required:
- 3+ years of hands-on CDK Drive experience in a dealership or dealer group environment
- Strong working knowledge of dealership accounting and month-end processes
- Experience with CDK user setup and security key administration
- Solid understanding of dealership operations across Sales, F&I, Service, Parts, and Accounting
- Strong troubleshooting and problem-solving skills
- Ability to understand both department needs AND system capabilities
- Excellent documentation and follow-through
- Professional communication skills and the confidence to work with everyone from dealership teams to corporate leadership and vendors
- Valid driver's license and ability to travel between locations
- Flexibility to provide occasional after-hours and month-end support
Even Better If You Have:
- Multi-rooftop or dealer group CDK administration experience
- CDK certifications or completed CDK training programs
- Experience with CDK Fortellis, 3PA integrations, APIs, or DMS data extraction
- Experience with Power BI, Tableau, or other reporting/BI tools
- DMS conversion, acquisition, or dealership consolidation experience
- SQL or comparable query/reporting experience
- Familiarity with the FTC Safeguards Rule in a dealership environment
- Experience supporting multiple OEM franchises
Why Capital?
At Capital Automotive Group, Our Greatest Capital is Our People.
We’re growing, moving fast, and building something great together. That means we’re looking for people who bring ideas, solve problems, take ownership, and aren't afraid to roll up their sleeves and get things done. You’ll have the opportunity to make a real impact across a growing dealership group while working alongside a team that values collaboration, accountability, and getting better every day.
If you know CDK, understand dealerships, and love solving problems — let's talk. We’d love to have you on the Capital team!
Capital Automotive Group is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and consider all qualified applicants without regard to legally protected status.
Skills Required
- 3+ years of hands-on CDK Drive experience in a dealership or dealer group environment
- Strong working knowledge of dealership accounting and month-end processes
- Experience with CDK user setup and security key administration
- Understanding of dealership operations across Sales, F&I, Service, Parts, and Accounting
- Strong troubleshooting and problem-solving skills
- Ability to understand department needs and system capabilities
- Excellent documentation and follow-through
- Professional communication skills and ability to work with dealership teams, corporate leadership, and vendors
- Valid driver's license and ability to travel between locations
- Flexibility to provide occasional after-hours and month-end support
- Multi-rooftop or dealer group CDK administration experience
- CDK certifications or completed CDK training programs
- Experience with CDK Fortellis, 3PA integrations, APIs, or DMS data extraction
- Experience with Power BI, Tableau, or other reporting and BI tools
- DMS conversion, acquisition, or dealership consolidation experience
- SQL or comparable query/reporting experience
- Familiarity with the FTC Safeguards Rule in a dealership environment
- Experience supporting multiple OEM franchises
Am I A Good Fit?
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The Company
What We Do
Capital Automotive Group is a network of 28 franchises across 17 cities in North and South Carolina, representing 13 major automotive brands. The company is dedicated to providing consistent customer experiences and investing in the growth of its teams and community, including significant support for Make-A-Wish and automotive technician training.
