As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.
Responsibilities- Lead and oversee Care Delivery for Core Networks across all markets.
- Implement an efficient care delivery model to enhance efficiency and serviceability.
- Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
- Manage care financial metrics and budgets to achieve domain financial targets.
- Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
- Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
- Provide regular executive updates on progress and resolution of critical issues to senior management.
- Foster talent development and cross-competency within the organisation to support future technologies and initiatives.
You have:
- Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
- Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
- Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio
Nice to Have
- Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
- Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Skills Required
- Bachelor's or master's degree, or equivalent related education
- 10+ years of care delivery experience within the core networks domain
- Strong leadership and facilitation skills
- Results-oriented track record of driving financial results in core network projects
- Deep knowledge of core network technologies
- Knowledge of the Nokia portfolio
- Experience implementing care delivery models
- Experience collaborating with R&D and product lifecycle management teams
- Knowledge of AI/ML applications in care delivery
- Exposure to project budget and cost management
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
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